MS Copilot adoption specialist

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Arrondissement of BrusselsCapital, Brussels, Belgique NextLink Group Temps plein

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ph3Location /h3 pBrussels, Belgium – full time (2 days on site, 3 days remote) /p h3Role Overview /h3 pAs part of the Digital Servicing team, we are strengthening our capabilities around Microsoft Copilot Chat and Copilot for Microsoft 365, key enablers of productivity, collaboration, and AI adoption across the organization. The Copilot Adoption Specialist plays a central role in driving the day‑to‑day adoption, usage, and continuous improvement of Copilot solutions, bridging technology, user experience, training, and community management. /p h3Key Responsibilities /h3 ul liCopilot Adoption Community Management ul liBuild, manage, and animate user communities around Copilot Chat and Copilot for Microsoft 365. /li liFoster engagement through regular communications, events, sessions, and knowledge sharing. /li liAct as a visible point of contact and ambassador for Copilot within the organization. /li /ul /li liUser Enablement Training ul liDesign and deliver training sessions, workshops, and learning materials adapted to different user profiles. /li liShare tips, tricks, use cases, and best practices to help users get the most out of Copilot features. /li liContribute to the continuous improvement of learning paths and onboarding content. /li /ul /li liUser Support Operational Follow‑up ul liProvide day‑to‑day functional support to users, answering questions and helping resolve user‑related issues. /li liIdentify recurring issues or adoption barriers and propose improvement actions. /li /ul /li liProduct Watch, Testing Recommendations ul liClosely follow the evolution of Copilot features and roadmap. /li liTest new functionalities as they become available. /li liProduce clear reports and recommendations on new features, including potential use cases, risks, and adoption value. /li /ul /li liPrompt Library Management ul liHelp design, maintain, and promote a centralized prompt library. /li liCurate, test, and document high‑value prompts aligned with business needs. /li liEncourage community contributions while ensuring quality and relevance. /li /ul /li liLicense Management Adoption Insights ul liSupport the management and monitoring of Copilot licenses. /li liHelp ensure licenses are used effectively and aligned with organizational priorities. /li /ul /li /ul h3Profile /h3 ul liA master’s degree in computer sciences, engineering or equivalent technical field is preferred. /li liStrong knowledge of Microsoft Copilot systems. /li liTechnological watch for Copilot products. /li liClient oriented; used to work with business counterparts. /li liExcellent communication skills. /li liExcellent organizational and coordination skills. /li /ul /p

MS Copilot adoption specialist

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