ServiceNow Technical Consultant

pServiceNow Technical Consultant / Application Developer /p pITSM, CSM, Facilities and Workplace Service Delivery /p h3Role Overview /h3 pWe are looking for an experienced ServiceNow Technical Consultant / Application Developer to design, configure and deliver scalable solutions across the ServiceNow platform. /p pThe consultant will work with customers and internal stakeholders to translate operational requirements into effective ServiceNow solutions. The role combines hands-on development, functional analysis, integration work, solution design and platform optimisation. /p pThe position has a strong focus on: /p ulliIT Service Management /liliCustomer Service Management /liliFacilities Service Management /liliWorkplace Service Delivery /liliCMDB and Common Service Data Model /liliService Catalog and Request Management /liliPlatform integrations and automation /liliReporting, metrics and platform health /li /ul pThe successful candidate will contribute throughout the delivery lifecycle, from requirements workshops and solution design through configuration, development, testing, deployment, training and post-implementation support. /p h3Key Responsibilities /h3 h3ServiceNow Solution Design and Development /h3 ulliAnalyse business and operational requirements and translate them into maintainable ServiceNow solutions. /liliDesign, configure and develop applications, workflows and platform components. /liliConfigure forms, tables, business rules, client scripts, UI policies, data policies and access controls. /liliDevelop Flow Designer workflows, subflows, actions and automated approval processes. /liliCreate and enhance Service Catalog items, Record Producers, Variable Sets and request fulfilment workflows. /liliDevelop user experiences using Service Portal and UI Builder. /liliApply ServiceNow development standards and platform best practices. /liliParticipate in solution reviews and contribute to technical architecture decisions. /li /ul h3IT Service Management /h3 ulliConfigure and enhance ServiceNow ITSM processes, including: /liliChange Enablement /liliRequest Management /liliKnowledge Management /liliService Catalog /liliAutomate ITSM processes using Flow Designer and platform capabilities. /liliConfigure notifications, assignment rules, approvals, metrics, dashboards and reports. /liliSupport the implementation and continuous improvement of ITIL-aligned processes. /li /ul h3Customer Service Management /h3 ulliConfigure ServiceNow CSM applications and customer-service processes. /liliImplement case management, case categories, assignment logic and escalation workflows. /liliConfigure customer and consumer portals, including pages, widgets, routing and redirection. /liliDevelop Record Producers and guided intake experiences. /liliIntegrate CSM with ITSM, CMDB, knowledge and external customer-service applications. /liliImprove agent productivity through workspace configuration and process automation. /li /ul h3Facilities and Workplace Service Delivery /h3 ulliDesign and configure ServiceNow solutions supporting facilities and workplace operations. /liliConfigure workplace requests, facilities cases and employee service experiences. /liliImplement workplace service catalogues and request fulfilment processes. /liliConfigure workflows for facilities-related incidents, maintenance requests and service enquiries. /liliSupport workplace reservation processes for rooms, desks, workspaces and related workplace resources. /liliConfigure workplace locations, spaces, buildings and associated service information. /liliSupport visitor, workplace and facilities service processes where included in the customer scope. /liliIntegrate workplace and facilities processes with ITSM, CSM, CMDB and external systems. /liliCreate dashboards and operational reports covering workplace requests, facilities cases, response times and service performance. /liliWork with facilities teams, workplace managers and business stakeholders to improve the employee workplace experience. /li /ul h3CMDB and Data Foundation /h3 ulliSupport the design, implementation and optimisation of the ServiceNow CMDB. /liliApply Common Service Data Model principles to ServiceNow solutions. /liliConfigure identification and reconciliation rules. /liliMonitor and improve CMDB Health. /liliAnalyse and resolve duplicate, incomplete or outdated configuration data. /liliSupport lifecycle and status mapping for configuration items. /liliEstablish data-quality controls and governance processes. /liliContribute to Discovery and automated population of the CMDB. /li /ul h3Integrations and Data Management /h3 ulliDesign and develop REST and SOAP integrations. /liliConfigure IntegrationHub spokes, connections and credentials. /liliSupport MID Server-based integrations. /liliWork with ECC Queue processing where required. /liliCreate and maintain Import Sets, Transform Maps and scheduled imports. /liliImplement data imports from Excel and other structured sources. /liliDef