Customer Journey Expert Non Life

h3What does your job as a Customer Journey Expert look like? /h3pAs a Customer Journey Expert, you shape the customer’s entire digital sales journey. Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction. You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry? Then this is the perfect job for you /pulliDriving sales across all channels (digital and brokerage) /liliBuilding and executing a full action plan for the distribution of non-life insurance products /liliDeveloping and optimizing digital sales flows and product pages /liliDesigning segmentation and personalization strategies /liliContinuously improving the digital sales funnel to maximize conversion /liliTranslating business needs into business requirements, user stories, and test plans /liliSupporting product improvements and the development of new value propositions /liliProposing initiatives to enhance digital visibility and customer acquisition /liliImplementing initiatives to improve the Net Promoter Score (NPS) of digital customers /liliDeveloping contact strategies aligned with key customer life moments /li /ulpBachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role Knowledge of digital sales processes; experience in insurance processes or products is a strong plus Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics) Excellent communication skills in English, with a good knowledge of French and Dutch Ability to manage end-to-end projects and multiple stakeholders Passion for innovation, digital trends, and continuous learning Customer-focused, collaborative, and result-driven /ph3Who are we looking for? /h3pNN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all /ph3What you get with NN /h3pYour attractive salary package is supplemented by some attractive fringe benefits such as: /pulligroup and hospitalization insurance /lilimeal and eco-vouchers /lili20 holiday days /lili12 days recovery time /li /ulpTo discover your talents, develop them further and build on your career, you will receive: /pullia diverse range of training courses /lilia comprehensive onboarding workshops, coaching well-being services /liliopportunities for internal mobility /li /ulpNN Netherlands is the head office of NN Group, a financial services group with over 180 years of history, helping people care for what matters most to them. We are committed to the financial, physical, and mental well-being of our colleagues and customers – through our products, services, and meaningful advice. /ph3Benefits of working for NN Group Netherlands /h3pContinuous development – Your career progression matters. We support you with a wide range of learning opportunities and a generous training budget to help you reach your full potential. /ppMeaningful impact – At NN, we invest our time and expertise in making a meaningful difference – for people and the planet. Purpose-driven work is part of our DNA. /ppWork-life balance – Vitality is key. Our diverse health and well-being offerings help you stay energised and balanced, both at work and beyond. /ph3Diversity Inclusion /h3pOur approach to diversity and inclusion is simple. It is about embracing everyone. Our networks play a crucial role in achieving our DI goals. They aim for meaningful change and create many opportunities to engage, connect and support colleagues. Everyone at NN can take an active part in multiple networks including NN Pride, NN Cultural Diversity Network, NN Young Professionals, Woman in Leadership Network and NN Neurodiversity network. /ph3Top Employer /h3pWe are proud to be certified as a Top Employer for the 15th year in a row in 2026. The Top Employers Institute certificate recognizes organizations that consciously choose to put their employees first. /p