Genesys Cloud Developer

h3Expert Genesys Cloud Developer /h3 pJoin AXA Belgium's Customer Engagement technology team and help shape the platforms supporting business-critical customer interactions across voice and digital channels. /p pOur Customer Engagement ecosystem is built around Genesys Cloud CX, integrated with internal applications and external services. As an Expert Genesys Cloud Developer, you will contribute to the development, integration and evolution of our contact center solutions while working closely with architects, business stakeholders, security specialists and project teams. This role offers a unique opportunity to progressively grow towards a Technical Lead position. /p h3Your daily tasks: /h3 ul liYou design, develop, test and maintain solutions supporting our Customer Engagement and Contact Center platforms. /li liYou develop and maintain integrations between Genesys Cloud and internal or external systems using REST APIs, web services, OAuth and event-driven mechanisms. /li liYou translate business requirements and user stories into scalable and maintainable technical solutions. /li liYou configure and develop customer interaction flows, routing logic, automation and platform integrations. /li liYou investigate technical incidents, identify root causes and implement sustainable solutions. /li liYou contribute to technical design discussions and propose pragmatic implementation approaches. /li liYou assess technical feasibility, dependencies, risks and impacts of proposed solutions. /li liYou collaborate closely with developers, analysts, architects, security specialists, Product Owners and business stakeholders. /li liYou ensure compliance with security, privacy and quality standards. /li liYou contribute to testing activities, release preparation, production support and observability practices. /li liYou monitor technology trends and innovations within the Genesys ecosystem, including AI-enabled capabilities such as Voice Bots and Virtual Agents. /li liYou share knowledge with colleagues and contribute to technical documentation and best practices. /li /ul h3Must have

skills:
/h3 ul liYou have at least 5 years of professional software development experience. /li liYou have strong experience designing and developing integrations using REST APIs and web services. /li liYou have a good understanding of OAuth 2.0, authentication and authorization mechanisms. /li liYou have experience working with distributed systems and cloud-to-enterprise integrations. /li liYou can analyse complex technical problems and drive them towards sustainable solutions. /li liYou understand software engineering principles, maintainability and clean development practices. /li liYou can translate functional requirements into technical solutions. /li liYou are comfortable working in a complex enterprise environment involving multiple stakeholders. /li liYou possess strong communication and collaboration skills. /li liYou are proactive, pragmatic and quality-oriented. /li liYou are fluent in French or Dutch and have a professional command of English. /li /ul h3Nice to have

skills:
/h3 ul liYou have experience with Genesys Cloud CX. /li liYou have experience with Genesys Platform APIs, Architect or Data Actions. /li liYou have experience with contact center, customer engagement or telephony platforms. /li liYou have knowledge of SIP, WebRTC or voice technologies. /li liYou have experience with digital messaging platforms. /li liYou have worked with event-driven architectures, notifications or webhooks. /li liYou have experience with cloud integration platforms. /li liYou have experience with API testing tools such as Postman. /li liYou have experience integrating Contact Center platforms with CRM or enterprise applications. /li liYou have experience with Voice Bots, Virtual Agents or AI-powered customer interaction solutions. /li /ul pAXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics. /p h3AXA Belgium /h3 pWe are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège. We are serving 3 million customers, and we are proud to be the number 1 car insurer. It is our ambition to not only be a payer but rather a real partner for our customers. /p pOur four core values drive us every day to give our best for our customers while collaborating effectively with our colleagues: bCustomer First, Integrity, Courage, and One AXA /b. /p pAt AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity Inclusion Policy. /p h3What

we offer
/h3 h3A nice reward for your work /h3 pAn attractive salary, supplemented with discretionary person