ServiceNow Architect

ServiceNow Architect - Team Lead Stat-Date: ASAP Location: Brussels Languages: English (Dutch or French nice to have) Remote politics: 3 days on-site @ Client in Brussels Daily Rate: 800€ Job Title ServiceNow Architect -Team Lead

LanguagesRequired:

English Nice to have:

French or Dutch

Remote Politics 3 days on-site @ client in Brussels

1) Role Summary As a

ServiceNow Architect , you will own the end-to-end architecture and design of a multi-module ServiceNow platform covering core IT workflows (ITSM), asset management (ITAM – SAM/HAM), operational visibility (ITOM),

CMDB governance , security operations (SecOps), and risk/compliance (IRM/GRC). You will define and maintain the platform roadmap, ensure alignment to enterprise architecture standards, and lead technical decisions that enable scalable, secure, and maintainable solutions. You will work closely with stakeholders across IT, Security, Risk/Compliance, and Operations to translate business needs into robust ServiceNow designs, guiding implementation teams and ensuring delivery quality through governance, standards, and best practices. You will need to have Leadership this to lead the local ServiceNow Team.

2) Key Responsibilities A. Platform Architecture & Strategy Define the

ServiceNow platform architecture

across modules, ensuring scalability, performance, security, and maintainability. Own and maintain the

platform roadmap , technical standards, and design principles (e.g., configuration over customization). Establish

governance : architectural review board inputs, technical guardrails, solution patterns, and reuse of common components. Ensure alignment with enterprise architecture, security policies, and compliance requirements. B. Solution Design & Delivery Leadership Lead solution design from discovery through implementation: requirements workshops, solution blueprinting, integration design, and release planning. Produce high-quality architecture artifacts: High-level & detailed solution designs Data model and CMDB design documentation Integration architecture (APIs, MID server topology, event sources) Security and access control design (roles, ACL patterns, segregation of duties) Provide hands-on guidance to implementation teams (developers, admins, consultants) and enforce quality gates (peer review, ATF strategy, testing standards). C. ITSM Architecture (Incident/Request/Problem/Change/Knowledge/Catalog/SLAs) Design and optimize ITSM processes across: Incident, Request, Problem, Change Knowledge Management Service Catalog

and request fulfillment workflows SLAs , OLAs and KPI reporting Define lifecycle states, routing, assignment rules, major incident patterns, and automation to improve efficiency and user experience. D. ITAM Architecture – SAM/HAM Lead architecture for: Software Asset Management (SAM):

licensing, compliance, reconciliation, normalization, entitlement management Hardware Asset Management (HAM):

lifecycle, inventory, procurement, contracts, and retirement processes Design asset data flows and integrations (procurement/ERP, discovery sources, inventory feeds). Ensure audit-ready compliance reporting and controls. E. ITOM Architecture – Discovery, Service Mapping, Event Management Own end-to-end ITOM architecture including: Discovery:

MID server placement, credentials strategy, schedules, patterns Service Mapping:

mapping approach, service portfolio alignment, dependencies Event Management:

event ingestion, alert correlation, noise reduction, automation, integration with monitoring tools Drive operational visibility and automation improvements, reducing MTTR and improving reliability. F. CMDB Architecture & Governance Define and govern the CMDB data model: CI classes, attributes, relationships, service portfolio alignment Data quality rules, reconciliation strategy, certification, audits Set up governance processes: Ownership model, stewardship, data lifecycle, integration controls Ensure CMDB supports ITSM/ITOM/ITAM use cases end-to-end. G. SecOps Architecture Design SecOps workflows including: Security Incident Response

processes and automation Vulnerability Response

(prioritization, remediation workflows, SLAs) Integrate with security tooling (SIEM, scanners, threat intel feeds where applicable) and align with SOC operating model. H. IRM / GRC Architecture Design IRM capabilities: Risk

identification, assessment, treatment, and reporting Controls

framework mapping and testing Audit

planning and execution workflows Compliance evidence collection and reporting Ensure governance, traceability, and reporting meet internal and regulatory expectations. I. Integrations & Technical Ecosystem Define integration patterns and standards: REST/SOAP APIs, IntegrationHub, MID Server strategies Identity (SSO), user provisioning, data sync