Key Holder

What's the role about?As a Key Holder at Topologie, you will play a crucial role in supporting the day-to-day operations of the Antwerp store. You will assist in leading the sales team, ensuring an outstanding customer experience, and maintaining daily operations, helping create a welcoming atmosphere for both customers and team members.
What you'll be doing?Leadership & Team ManagementAssist in motivating and developing a dynamic team of sales associates.
Support the Store Manager in setting clear goals and providing feedback to team members.
Foster a collaborative work environment that encourages teamwork and growth.
Open and close the store, holding keys and alarm codes, and acting as manager-on-duty in the Store Manager's absence.
Customer ExperienceEnsure exceptional service standards are met, creating memorable experiences for every customer.
Resolve customer issues or complaints with professionalism and empathy.
Contribute to strategies aimed at enhancing customer satisfaction and loyalty.
Sales & PerformanceHelp drive sales and achieve store targets through effective support and operational excellence.
Participate in analyzing sales reports and key performance indicators to identify trends and opportunities for growth.
Store OperationsAssist in overseeing daily operations, including opening and closing procedures, inventory management, and visual merchandising.
Help manage stock levels and conduct regular inventory checks.
Maintain store presentation to the highest standard, ensuring product displays are engaging and well organized.
What you'll ideally bring2+ years of retail experience, ideally with some supervisory or keyholding responsibility.
Background in retail with a focus on customer service and teamwork.
Commitment to outstanding customer service and creating a great shopping experience.
Organizational

skills:
ability to manage multiple tasks while paying attention to detail.
Adaptability: comfortable working in a fast-paced, ever-changing environment.
Genuine interest in lifestyle and design, with an eye for store presentation.
Quick thinker who can address problems effectively.
Ability to occasionally lift and move up to 14 kg as part of daily store operations.
LanguagesFluent Dutch and English required; French and other languages are a plus.
What we'll do for youPerformance-based incentives.
Employee discounts on Topologie products.
A dynamic and supportive work environment.
Opportunities for career growth within the company, including toward store management.