3rd Level Technical Support Specialist

Il y a 6 heures

Antwerp, Flanders, Belgique Envista Temps plein

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Job Description
In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R&D, development teams, and global support teams.

Key responsibilities
include:Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environmentsPerform structured root-cause analysis for complex and recurring issuesDefine, test, and implement technical solutions and workaroundsAct as a bridge between Support and R&D, ensuring clear technical communication and feedback loopsUse tools such as Jira and CRM systems for case tracking, prioritization, and documentationContribute to the knowledge base and internal documentation to improve support processes and reduce recurring issuesSupport continuous improvement of product quality by identifying trends and contributing to long-term solutionsWork in a global support environment with cross-functional collaborationJob

Requirements:
Minimum Requirements (Must-have Qualifications)Bachelor’s degree in Computer Science, ICT, or a related technical field, or equivalent experience3+ years of experience in technical support, software support, or system/application engineering2+ years of experience in troubleshooting complex software or database environmentsHands-on experience with relational databases (analysis, querying, troubleshooting)Strong analytical and problem-solving skills with a structured approach to debuggingExperience working with ticketing or issue tracking tools (e.g., Jira, CRM systems)Ability to work independently on complex issues while collaborating with cross-functional teamsFluent in English (written and spoken)Preferred Requirements (Nice-to-have Qualifications)Experience in medical software, dental software, or regulated environmentsKnowledge of cloud platforms (e.g., Azure)Familiarity with software architecture or development processesExperience working directly with R&D or development teamsUnderstanding of DICOM, imaging workflows, or healthcare IT systemsAdditional language skills#LI-PG2Operating Company:DEXISEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.

Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.

An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.

Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
SummaryLocation: Belgium, AntwerpenType: Full time

3rd Level Technical Support Specialist

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