Medior Program Manager

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
@media (max-width: 560px) {}Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.
Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.
Key highlightsPowering over 13 billion digital communications each monthSupporting 3,500+ active customers — enterprises, OTTs, and mobile operators — through 50+ global offices across 100+ countriesManaging 50% of the world’s roaming data traffic and connecting 150 million IoT devicesDriving innovation in 5G, private networks and IoT enablement, positioning Proximus Global as a next-generation leaderCommitted to a unified vision, unlocking new opportunities and enabling seamless global communications for businesses worldwidePlease note: this position is based in Brussels and offered as a permanent contract (CDI) — it is not a freelance opportunity. The role requires on-site presence 2 to 3 days per week.

About the role
The Program Manager ensures the delivery of end-to-end complex programs requiring cross-business-unit coordination and investment (up to 10M) in the area of new business product or service launches, significant IT, major technical or network evolution, major commercial contracts and organisational change — at the appropriate level of quality, on time and within budget, according to the program plan. You will coordinate numerous work packages, integrating the deliverables of many experts from all horizons, from Proximus Global or from third parties and partners (up to 20 involved team members), with frequent interaction at the executive level of the company.
Your responsibilitiesEnsure E2E program delivery: oversee end-to-end programs involving cross-business-unit coordination and investments (up to 10M) across new product launches, IT development, technical/network evolution, commercial contracts and organisational changes — ensuring timely, budget-compliant and quality deliveryCoordinate work packages: integrate deliverables from experts across Proximus Global and third parties/partners (up to 20 team members)Plan and monitor milestones: plan program milestones, monitor progress, resolve issues, and take corrective actionsManage dependencies and interfaces between programs/projects, escalating recommendations to executive levels when necessaryBudget management: manage program budgets, monitor expenditures, and conduct post-mortem analyses to verify expected resultsQuality assurance and integrity: ensure quality and integrity of programs by applying appropriate methodologies (Waterfall, Agile, ADKAR) and organising regular lessons-learned sessionsCustomer expectations management: identify and understand customer interests, implementing proactive communication and action plans throughout the project lifecycleManage third-party contributions: oversee third-party contributions, establish communication channels, and participate in partner steering committeesTeam leadership: manage and develop program team members, ensuring the right skills are onboard, providing training, coaching, and conducting regular follow-upsApply best practices: use best practices, techniques, and tools for project planning, execution, milestone tracking, communication, and performance metricsBusiness process alignment: align business processes and procedures for ongoing programs to maximise business valueYour profileExperienceMaster’s degree (minimum)3 to 8 years of relevant experience as a Program ManagerMinimum of 3 years of experience within the telecom or related industry is mandatoryFluent in EnglishRequired competenciesStrong leadership and communication skillsConsistent drive for results and excellenceDecisive, highly organised, and able to set clear prioritiesExcellent planning and problem-solving abilitiesResilient under stress and adept at managing ambiguityDetermined and effective negotiatorAbout the recruitment processFirst HR interviewA presentation to prepare (20 minutes)Presentation to the Hiring Manager (2nd int