Asset Management Excellence Lead

ppbMake your mark for patients /b /p pWe are looking for an bAsset Management Excellence Lead /b who is brigorous and collaborative /b to join our bService Excellence team /b, based in our offices in bBrussels, Belgium /b. /p h3About the role /h3 pAs Asset Management Excellence Lead, you will define and govern how UCB manages its information technology assets and configuration data globally. You will play a central role in transforming our operating model from traditional technology operations towards service and process management. In this newly created position, you will build asset management capabilities, strengthen inventory accuracy, support regulatory compliance and contribute to the implementation of ServiceNow. /p pThis is an individual contributor role focused on process ownership, governance and stakeholder engagement. You will be an expert user of ServiceNow rather than a technical ServiceNow developer. /p h3Who you’ll work with /h3 pYou will be working in a newly established Service Excellence team that brings together service management process leads. /p pReporting to the Head of Global Information Technology Infrastructure and Services, you will collaborate with cybersecurity, infrastructure, architecture, compliance, procurement and other service management teams. /p pYou will also work closely with external managed service providers and ServiceNow implementation partners. Through clear standards, communication and process discipline, you will help asset owners and suppliers maintain accurate, complete and compliant information. /p h3What you’ll do /h3 ul liDefine, establish and continuously improve global information technology asset and configuration management processes using Information Technology Infrastructure Library principles /li liOwn standards covering the complete asset lifecycle, including requests, procurement, deployment, maintenance, changes and secure decommissioning /li liChampion the configuration management database, ensuring that asset records, ownership information, data relationships and inventories remain accurate, complete and reliable /li liTranslate asset management needs into clear ServiceNow requirements, working with platform teams and implementation partners on integrations, automation, controls and validation /li liEstablish policies, controls and reporting that support pharmaceutical quality requirements, cybersecurity regulations, audit readiness and traceability across systems and suppliers /li liDefine and monitor performance indicators while driving improvements in process maturity, automation, accountability, inventory accuracy and data quality /li liBuild productive relationships across UCB and with external providers, encouraging asset owners to follow agreed processes and maintain compliant information /li /ul h3Interested? For this role we’re looking for the following education, experience and skills /h3 ul liMaster's degree in Information Technology or any related field /li liStrong knowledge of ITIL and practical experience establishing or improving service management processes /li liAt least five years of relevant experience in IT asset management, configuration management or a related service management function /li liPractical asset management experience using ServiceNow. Experience supporting new implementations, major transformation or organisational restructuring would be a plus /li liThe ability to lead through expertise, structure and engagement, driving process adoption and accountability without relying on direct reporting authority /li liExperience working with external service providers, implementation partners and geographically distributed teams, including nearshore and offshore resources /li liExperience working in regulated environments, combined with a rigorous and data-driven approach /li liFluent in English. Any other language would be a plus /li /ul pAre you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you /p h3About us /h3 pUCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science. /p h3Why work with us? /h3 pAt UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. /p pAt UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the