Customer Success

ph3Help recruitment agencies turn messy ATS data into real placements. You own the full client journey: onboarding, adoption, renewal and growth. /h3 h3About the job /h3 pAre you a strategist who can deeply understand client needs and turn them into lasting partnerships? A problem-solver who makes sure every customer gets maximum value from their investment? Then we are looking for you. /p pAs a Customer Success Manager, you are the face of Daidalo to our clients and the driving force behind their success with our platform. You guide recruitment agencies through their entire journey, from onboarding to renewal, making sure they get maximum value from their cleaned data. You build lasting relationships, drive adoption and turn satisfied clients into genuine advocates. /p pYou combine commercial instinct with a hands‑on, solution‑oriented approach. You are the bridge between client, product and sales, translating customer needs into concrete action. /p h3What you'll do /h3 pbOnboarding activation (core focus) /b /p pLead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long‑term success. /p pDrive product adoption so clients embed Daidalo into their daily workflow and reach their first concrete results fast. /p pDevelop and execute strategic account plans to maximise adoption, retention and expansion. /p pbRetention relationship management /b /p pProactively manage a portfolio of clients to drive retention, satisfaction and measurable business outcomes. /p pBuild strong, trusted relationships with key stakeholders and act as an advocate for customer needs. /p pMonitor account health, usage and performance metrics to anticipate risks and identify opportunities for growth. /p pbGrowth expansion /b /p pIdentify and execute expansion opportunities that grow customer value and contribute to revenue growth. /p pOwn the renewal process, leading contract and pricing discussions with a focus on value realisation and ROI. /p pTurn satisfied clients into references, cases and ambassadors. /p pbVoice of the customer alignment /b /p pCollaborate closely with Product, Sales and Operations to align on customer goals, resolve issues and deliver a seamless experience. /p pShare customer insights and feedback to influence product improvements and optimise the customer journey. /p pChampion a culture of proactive engagement, continuous learning and customer advocacy across the organisation. /p h3Who we're looking for /h3 pStrong in relationship building and commercially minded: you build trust and recognise opportunities. /p pHands‑on and proactive, able to run your own client portfolio independently. /p pYou feel comfortable in an environment where not everything is set in stone yet. /p pYou are in love with the product the narrative: you have a deep passion for the product and the story behind it. /p pAffinity with data, AI or recruitment is a plus, not a must. /p pSaaS CSM experience is a plus not a must. /p pFluent in English, Dutch and additional languages are an asset given our international ambitions. /p pbBonus points if you have experience with HubSpot or Salesforce, or with an ATS (e.g. Bullhorn, Otys). /b /p h3Why daidalo /h3 pAn impactful role in an early‑stage B2B SaaS with direct impact on our growth and customer relationships. /p pClose collaboration with the founders. /p pLarge autonomy and ownership over your client portfolio and customer success. /p pWorking with a small, ambitious and entrepreneurial team. /p pMarket‑competitive compensation with growth potential. /p pFlexible ways of working and room for initiative and experimentation. /p h3About daidalo /h3 pRecruitment agencies are sitting on a goldmine of data in their ATS. But in practice? That data is messy, outdated and unreliable. It costs them placements, revenue and real opportunities, month after month. /p pWe fix that. Daidalo automatically cleans, completes and keeps ATS data up to date, so agencies can actually work from their own database again. No more searching, checking and repairing the same records over and over. We’re bootstrapped, growing fast, with 20+ recruitment agencies as clients and clear international ambitions. /p h3Ready to source straight from your ATS? /h3 /p