Odoo Support Consultant

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East Flanders, Flanders, Belgique Dear Digital Temps plein

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pbKeep our clients running on Odoo, every single day. /b /ppAt dear digital, our work does not stop when a project goes live. That is where ddCare begins: our dedicated support and care team for clients who run their business on Odoo. We are looking for an Odoo Support Consultant to join that team. You are the person our clients call when something does not work the way it should, when they need an adjustment to their setup, or when they want to get more out of the system they already have. /ph3bWhat will you be doing? /b /h3ulliOwn incoming tickets from our Odoo clients from first question to closed: understand what they are really asking, reproduce the issue, find the root cause and solve it. /liliDig into the system yourself, functionally and technically. You read the data model, check the logs, follow the configuration and are not afraid to open the code to understand what is happening. /liliUse AI as part of your daily toolkit: to investigate faster, to draft and verify solutions, to document what you find. We expect you to actively look for ways to make yourself and the team faster with it. /liliSync with a developer or solution architect on the complex cases. Knowing when to solve it yourself and when to pull someone in is part of the craft. /liliKeep clients informed in clear language: what happened, why, what you did, and what they should watch out for. No ERP jargon. /liliSpot the patterns across tickets and turn recurring issues into structural fixes, better documentation or a concrete improvement proposal for the client. /liliBuild real relationships with the key users at your clients. After go-live, you are the familiar voice they trust. /li /ulh3bWho are we looking for? /b /h3ulliYou have at least 3 years of experience in ERP, customer support or development. /liliYou are technically curious: you enjoy digging into a system until you understand exactly why it behaves the way it does. /liliYou are a strong communicator: you can explain the same technical cause to a warehouse manager and to a CFO, and both walk away understanding it. /liliYou get real satisfaction from helping a client fast. A ticket solved well is your win of the day. /liliYou are structured: you document, you follow up, nothing slips through. /liliYou are fluent in Dutch and English. French is a plus. /liliHave hands-on experience with Odoo, in any version. /liliCan read or write Python, SQL or XML. /liliKnow retail, e-commerce, wholesale or manufacturing processes. /liliHave worked in a ticket-driven or SLA-driven support environment. /li /ulh3bWhat’s in it for you? /b /h3ulliA role with bdirect client impact /b: you see the result of your work the same day. /liliA place in ddCare, a growing team inside an Odoo Gold Partner and Shopify Premier Partner with more than 60 experts. /liliFlexible

working hours
and bthe option to work remotely. /b /liliA competitive salary package with bextra benefits /b, such as Alan (health insurance), Warren (pension savings), Payflip (flexible benefits plan). /liliA fun, supportive team with a bmonthly team activity and a yearly weekend getaway. /b /liliA spot in ourb beautiful mansion office /b near bGhent Zuid. /b /li /ul

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