Talencia Consulting
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Increase your chances of an interview by reading the following overview of this role before making an application.
Key responsibilities Act as the first point of contact for IT incidents and service requests.
Manage tickets through the ITSM platform, ensuring accurate categorization and prioritization.
Resolve Level 1 issues, including password resets, account management, Hardware/software troubleshooting and connectivity problems.
Escalate more complex incidents to L2/L3 teams with proper documentation.
Ensure SLA compliance and provide regular updates to end users. xirbnpk
Contribute to the knowledge base by documenting recurring issues and solutions.
Required skills Windows 10/11 & Microsoft Office 365 ITSM tools (ServiceNow, Jira, Remedy or similar) Active Directory & user account management Basic networking & VPN troubleshooting ITIL Foundation knowledge Nice to have: Google Workspace tools Experience in large enterprise environment Soft skills: Customer-oriented Strong communicator Stress-resistant Team player Languages: Mandatory : English French Dutch
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