Customer Success Manager
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Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Customer Success Manager
with a strong understanding of payments to join our team in Mechelen.
You'll manage an international portfolio of banking customers using our Transaction Observability platform, becoming their key point of contact and helping them get maximum value from Vyntra.
You'll need to understand the customer's payments environment, take a broader view of their priorities and challenges, and coordinate the right people across Vyntra to deliver the right outcomes.
What you'll be doing
Own relationships with banking customers across Europe and internationally
Build relationships across operational, technical and senior stakeholders
Develop customer success plans and lead regular customer reviews
Drive adoption, customer health, retention and long-term value
Understand customer challenges and coordinate Product, Professional Services and Support around them
Identify opportunities for account growth, upsell and cross-sell
Bring customer insight back into the business and help influence our product and Customer Success approach
What we're looking for
Payments knowledge is important for this role. You don't need to be deeply technical, but you do need to understand the environment our banking customers operate in.
You'll ideally bring:
Professional experience within payments, transaction banking, payment operations, payment processing, financial messaging or banking/payments technology
Experience owning and developing complex B2B customer relationships
Customer Success, Account Management, Client Relationship Management, Technical Account Management or similar experience
The ability to understand the bigger picture rather than simply responding to individual customer issues
Commercial awareness across adoption, retention and account growth
Confidence working with business, operational and technical stakeholders
Clear, concise communication and strong organisational skills
Fluent English; French and/or Dutch would be a real advantage
Experience with SWIFT, SEPA, ISO 20022, Transaction Observability, fraud or AML would be particularly relevant.
We will also consider an exceptional enterprise Customer Success profile with strong financial services experience and a solid foundation in payments.
About Vyntra
Vyntra provides Transaction Observability and Financial Crime Prevention technology to more than 100 financial institutions worldwide.
Our Transaction Observability platform helps banks understand what's happening across complex transaction environments, investigate issues faster and improve operational resilience. xirbnpk
The role is based in Mechelen with around two days a week in the office, alongside regular international customer travel.
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