Service Delivery Manager
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Who we are
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many exciting and challenging opportunities for professionals with an entrepreneurial spirit who want to make a difference in this world.
We are currently looking for an Service Delivery Manager in Belgium. We require this person to manage and deliver an efficient service team while driving innovation and value that meets and exceed our client's expectations. Lead the project team that provides ITIL based services to IT/OT apps and systems in one of our clients in Belgium. Being the SPOC for Cognizant and client’s requests managing key stakeholders. Provide governance for both parties, keeping KPI, SLA, timelines and financial impact under control. Collaborate among different geographies and time zones.
Responsibilities:
- Overall responsibility for team/s and technical activities across all engagements.
- Understand and contribute to Cognizant’s vision, goals and strategy.
- Maintain and improve the high service level of the current project.
- Define program plan, execute, monitor and control it.
- Plan and bring MS support team (on and offshore) into operations
- Setup communication plan and reporting model
- Manage MS processes and lead MS team
- Manage customer’s stakeholders relationship and escalations
- Report to Cognizant’s leadership team
- Support the team staffing and prepare for incremental scope
Requirements:
- Experience in Project/Program Management in Life Sciences Manufacturing (IT-OT)
- Experience in Managed Serivce as Delivery Manager in LS Manufacturing
- Experience with ITIL (also for Automation-OT)
- Experience with Automation-OT-IT (DCS, PLCs, Historian, MES, OT-Network Services, Labs, etc) in LS Manufacturing
- Good knowledge of GxP, GAMP5, CSV, CQV
- Excellent leadership skills and team/s management
- Excellent customer stakeholder management
- Strong management and solution of team problems, processes issues and customers escalations
- French Speaker with excellent command in English
Why Cognizant
•A career in one of the largest and fastest growing IT services providers worldwide
•Ongoing support and funding with training and development plans
•A highly competitive benefits and salary package
Opportunity to work for leading global companies
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