Client Relationship Manager

Il y a 22 heures

Brussels, Belgique WLG Temps plein

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/brpbEvery big service programme needs one person the customer actually calls. This is that person. /b /p /brpYou would be the account manager for a multinational defence organisation's service portfolio in Brussels, Belgium — the primary interface for service discussions, strategic engagement and escalation, with project managers holding the operational detail underneath you. /p /brh3What You Would Be Doing /h3 /brul /brliOwning the business intake and watching price proposals through their development /li /brliManaging and communicating progress on every request to the sponsors who paid for it, right through the life of the project /li /brliSitting in the regular review meetings on programme and change status /li /brliRunning the highlight reporting process, including project closure, and making sure the reports actually go out on time /li /brliCoordinating with the customer so purchase orders arrive when they should /li /brliWorking with finance so invoices go out against what was agreed /li /brliHolding the relationships — sponsors and internal stakeholders alike — and resolving issues before they become escalations /li /brliAnswering sponsor and customer requests, making sure each lands with the right people and gets a timely reply /li /br /ul /brh3What you would bring /h3 /brul /brliAn MSc or BSc in a related subject with five years of related experience — or, exceptionally, a lower qualification with demonstrable ability, relevant experience, or operational military service /li /brliReal working knowledge of project and service management in a comparable organisation /li /brliProject management and in-service support planning in a business or military setting /li /brliExperience across the development or acquisition, delivery and sustainment of major command and control systems or programmes /li /brliPreparing and promoting service proposals, and seeing them through /li /brliProven customer relationship management /li /brliCommunication that stands up in a briefing room and on paper — clear, concise reports /li /brliConfident with Microsoft Office and planning tools /li /br /ul /brh3Nice to have /h3 /brul /brliAccount management in a business or military organisation with defence relevance /li /br /ul /brh3Why this one is worth a look /h3 /brpIt is a genuinely senior customer-facing seat: you would own the relationship rather than report into someone who does. /p

Client Relationship Manager

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Client Relationship Manager

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