Head of Commercial Services

pJoin our team as Head of Commercial Services (x|f|m) for the Service department. In this key leadership position, you will drive the global commercial service strategy and execution while leading the Service Sales and Service Product Management organizations, shaping how service offerings are positioned and monetized across the customer journey. By enabling sustainable service revenue growth and commercial excellence, you will help strengthen our service business and contribute to our mission of simplifying progress for customers worldwide. This is how you contribute to what matters most: better health for more people. /p pThis role is home office based in Europe with substantial international travelling. /p h3Grow With Us – Your Responsibilities /h3 ul liDefine and implement the global service commercial strategy by translating service offerings into clear value propositions, target audiences and use cases to drive sustainable service revenue growth and market relevance /li liIntegrate service portfolio, sales execution and channel strategies to ensure consistent end‑to‑end commercial performance and service revenue growth /li liAlign service commercial execution, priorities and targets with global strategy to ensure consistent market execution across regions /li liDefine and manage the global partner and channel strategy for services by establishing roles, value propositions, enablement concepts and governance models to expand service reach and increase service penetration /li liSteer service commercial performance by defining targets, KPIs and review cadences across regions, partners and channels to ensure service growth delivery and commercial effectiveness /li liDefine and enforce service selling approach, including bundling, attach and commercial playbooks across sales channels to ensure consistent service revenue generation /li /ul h3What Will Convince Us /h3 ul liBachelor’s degree in engineering or related technical discipline /li liSeveral years of experience in technical service or commercial environments such as Marketing and Sales, ideally within life science instrumentation, analytical systems, diagnostics, or automation, including after sales service for complex hardware–software systems /li liInternational experience in driving service commercial or growth initiatives in regulated environments /li liTechnical understanding of advanced instrumentation, system integration, calibration, and service processes; familiarity with regulated device environments and compliance expectations (e.g., ISO standards, safety quality frameworks) /li liStrong understanding of customer journeys, service usage, customer pain points and value-based selling concepts /li liStrong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data-driven decision making /li liExcellent collaboration and stakeholder management across regions and functions /li liVery good command of English, both written and oral /li /ul h3What

We Offer
/h3 pAs a growing global life science company, stock listed on the MDAX TecDAX, Sartorius offers a wide range of

Benefits:
/p ul liShape Commercial Services Business: In this new role, you have the chance to shape our Commercial Services strategy and drive Services business growth /li liPersonal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers /li liWork life balance: Remote options, flexible work schedules, sabbaticals /li liMaking an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact /li liWelcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network /li liYou will be employed at Sartorius Stedim Biotech GmbH. /li /ul pWe promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds. /p h3About Sartorius /h3 pSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. /p pWe look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. /p pJoin our global team and become part of the solution. We are looking forward to receiving your application. /p