Maintenance Manager

BELUX Maintenance Manager1. About HertzHertz is a global mobility company focused on operational excellence, cost efficiency, and customer experience. In BELUX, maintenance is critical to vehicle availability, safety, cost control, and customer satisfaction.2. Role PurposeThe BELUX Maintenance Manager owns end-to-end maintenance performance across Belgium and Luxembourg.
The role ensures that vehicles are:Safe, compliant, and roadworthyAvailable for rental at optimal utilizationMaintained at lowest sustainable costRepaired efficiently with minimal downtimeThis role directly impacts utilization, NPS, OoS, and total fleet cost.
This role reports to the Director Fleet / Country Fleet leadership and leads the BELUX maintenance network, including internal coordinators, workshop operations, and external repair partners.3.

Key Responsibilities
A. Maintenance Strategy & GovernanceDefine and execute the BELUX maintenance strategy aligned with fleet and operational objectivesStandardize processes across BE/LU (damage handling, repairs, preventive maintenance)Implement governance routines (KPIs, supplier reviews, audit checks)B. Operational Maintenance PerformanceOwn performance of:Repair lead timeOut-of-service (OoS) daysTurnaround time (TAT)Workshop productivityDrive rapid vehicle turnaround from damage to readinessEnsure consistent service levels across all stations and hubsC. Supplier & Workshop ManagementManage relationships with:BodyshopsMechanical workshopsTires, glass, and specialist vendorsNegotiate labor rates, SLAs, and service conditionsMonitor vendor performance (cost, quality, cycle time)Optimize workshop footprint (insourcing vs outsourcing)D. Cost Control & Financial OwnershipOwn maintenance and damage budget across BELUXOptimize:Labor cost per repairParts cost and sourcing strategyCost per damage caseDrive cost reduction initiatives without impacting quality or availabilityE. Damage & Claims OptimizationStandardize damage assessment processes (fair, consistent, cost-controlled)Reduce claim leakage and unauthorized repair spendCollaborate with Operations and Claims teams to improve recovery ratesF. Compliance, Safety & Risk ManagementEnsure all vehicles comply with:Local technical inspections (APK / contrôle technique)Safety regulations and recall campaignsManage risk related to vehicle condition and liabilityMaintain audit-ready documentation and processesG. Fleet Lifecycle IntegrationCoordinate with:Fleet (acquisition & planning)Operations (utilization & availability)Remarketing (defleet condition & refurbishment)Support decisions on:Repair vs defleetRefurbishment investmentsResidual value preservation(Aligned with full lifecycle ownership of fleet operations including maintenance and repairs). [1]H. Data, Reporting & Performance ManagementMonitor and report KPIs:Maintenance cost per unit / per dayOoS rateCycle timeSupplier performanceLeverage data and analytics to improve decision-makingDrive continuous improvement initiatives (process + systems)I. Leadership & Team ManagementLead and develop maintenance teams (workshops, admins, supervisors)Build a high-performance, cost-conscious cultureEnsure alignment across BE/LU teamsCoach teams on operational excellence and compliance across Belgium and Luxembourg4. Qualifications & RequirementsEducationBachelor’s or Master’s degree in Automotive, Engineering, Logistics or BusinessExperience5–10+ years of relevant experience in fleet maintenance, automotive aftersales, leasing, rental fleet operations, or a comparable multi-site automotive environment in Belgium and Luxembourg.
Fleet maintenanceAutomotive aftersalesLeasing / rental fleet operationsProven experience managing supplier networks, negotiating service levels and labor rates, and driving maintenance performance across multiple locations.
Experience working cross-functionally with Operations, Fleet, Claims, and Remarketing teams in a fast-paced operational environment.
Skills & CompetenciesStrong operational and analytical mindsetDeep knowledge of:Automotive repair processesDamage managementCost controlVendor negotiation and contract managementData-driven decision makingLeadership and change managementLanguagesFluent in EnglishDutch and/or French strongly preferred; Luxembourgish or German is an advantageThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Full timePosting Date: 2026-06-15