Helpdesk Engineer Software Applications

h3Helpdesk Engineer Software Applications /h3 h3Company Description /h3 pMovu Robotics Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics? /p h3Job Description /h3 pWe are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications. /p pYour tasks: /p ul liServe as the first point of contact for customer Key-Users reporting incidents or questions /li liReceive, categorize, and prioritize tickets in the helpdesk system /li liPerform standard troubleshooting, system resets, basic configuration checks, and guided workarounds /li liMonitor system dashboards and alerts for automated storage and conveyor systems /li liAssist operators and Key-Users with login issues, user permissions, and routine tasks /li liEscalate unresolved or complex issues to Level 2 Support with clear documentation /li liMaintain and update the knowledge base with recurring issues and standard procedures /li liSupport end-user training sessions or refreshers when needed /li /ul h3Qualifications /h3 ul liTechnical or logistics background (IT, mechatronics, industrial engineering, logistics) /li liBasic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics /li liStrong analytical skills, attention to detail, and a methodical approach to problem-solving /li liCustomer-focused, with strong communication and interpersonal skills /li liComfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards) /li liFluent in English (written and spoken) /li liYou demonstrate attention to detail. /li liYou have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously. /li liYou are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations. /li /ul h3Additional Information /h3 pWhat do

we offer
you? /p ul liA place in an enthusiastic, young organisation with the necessary ambitions /li liThe necessary freedom and opportunity to take initiative. /li liAn intensive training by experienced people. /li liAn attractive salary in an international environment with many

benefits:
Company car with fuel card/charging passGroup health insuranceMeal vouchers (8€)Eco vouchersNet allowancesCAO90 BonusLaptopiPhone + subscription20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total) /li liCompany car with fuel card/charging pass /li liGroup health insurance /li liMeal vouchers (8€) /li liEco vouchers /li liNet allowances /li liCAO90 Bonus /li liLaptop /li liiPhone + subscription /li li20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total) /li /ul pUnsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any TCs from these third parties will not be accepted unless upon signature of the TCs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period. /p