IT Support Engineer

h3IT Care Agent /h3pbLocation: /b Brussels, Belgiumbr/bOn-site Requirement: /b Minimum 4 days per week on-sitebr/bLanguages Required: /b Fluent Dutch, very good French and Englishbr/bStart Date: /b ASAPbr/bContract Duration: /b Until 31/12/2026 (initial mission with possible extension)br/bWork Schedule: /b Full-time /ph3Overview /h3pWe are looking for an experienced bIT Care Agent /b who enjoys combining technical support with a strong customer-focused approach. In this role, you will be the first point of contact for end users, ensuring colleagues can work efficiently by providing high-quality IT support both remotely and on-site. /ppYou will operate in a diverse IT environment, collaborating with infrastructure, networking, workplace, and service management teams while supporting a broad range of technologies and end-user services. /ph3Key Responsibilities /h3ullipAct as the primary IT contact for internal users across the organization. /p /lilipProvide support for PCs, laptops, mobile devices, Microsoft 365, and meeting room technologies. /p /lilipDeliver both remote and on-site support directly to end users. /p /lilipPrepare, configure, and deploy IT equipment for new employees. /p /lilipSupport onboarding activities and ensure a smooth user experience for new joiners. /p /lilipManage incidents and service requests while maintaining a high level of customer satisfaction. /p /lilipCollaborate with infrastructure and other IT teams to resolve technical issues. /p /lilipContribute to documentation, knowledge sharing, and continuous service improvement initiatives. /p /li /ulh3Required Profile /h3ullipBachelor's degree in IT or equivalent practical experience. /p /lilipMinimum 3 years of experience in an IT Support, Service Desk, or End-User Support role. /p /lilipGood knowledge of Windows environments, Microsoft 365, and mobile device support. /p /lilipFamiliarity with Active Directory, Entra ID, Exchange Online, and ITIL principles. /p /lilipFluent Dutch with a strong professional level of French and English. /p /lilipStrong customer-service mindset and excellent communication skills. /p /lilipAbility to explain technical concepts clearly to non-technical users. /p /lilipProactive, solution-oriented, and a collaborative team player. /p /li /ulh3Technical Environment /h3ullipMicrosoft 365 /p /lilipWindows Operating Systems /p /lilipActive Directory /p /lilipMicrosoft Entra ID /p /lilipExchange Online /p /lilipMobile Device Support /p /lilipMeeting Room Technologies /p /lilipITIL-based Service Management /p /li /ulh3Interview Process /h3ollipInitial HR interview via Teams (approximately 1 hour). /p /lilipTechnical interview with the hiring manager on-site (approximately 1 hour). /p /li /olh3What's in It for You? /h3ullipOpportunity to work on impactful and business-critical IT support services. /p /lilipExposure to a broad and evolving IT landscape. /p /lilipCollaboration with experienced IT professionals across multiple disciplines. /p /lilipAgile and team-oriented working environment. /p /lilipLong-term mission with potential extension opportunities. /p /li /ulpbIdeal for IT Support Engineers, Service Desk Analysts, IT Care Specialists, Workplace Support Engineers, and End-User Support Professionals seeking a highly visible, user-focused role in Brussels. /b /p