Internal Communications Supervisor

ppJob Description: /p pbInternal Communications Supervisor /b /p pMcDonald's Restaurants Belgium NV
· Diegem, Brussels Area /p pMcDonald’s is the largest restaurant chain in the world and the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day.br/The recipe for success is a combination of a strong brand with a lot of freedom for local markets. Rooted in our Belgian society for more than 45 years, we feel particularly committed to our environment and partners. There are currently 131 McDonald’s restaurants in Belgium, run by 26 independent entrepreneurs (Franchisees). Because our business is growing fast paced, we are looking for talented people to reinforce our head offices that provide support to all restaurants. /p h3Ingredients of this Job /h3 pThe Internal Communications Supervisor drives clear, timely and engaging communication across McDonald’s Belgium and oversees the customer care function. The role ensures employees, restaurant teams, franchisees receive relevant and consistent communication that supports business priorities and protects trust in the brand. /p pCombining strategic planning with hands‑on delivery, the role connects leadership communication, employee and crew engagement, franchisee communication and customer care. It strengthens the processes, governance, channels and routines needed for clear, consistent and responsive communication. /p pThe role acts as a trusted advisor to leaders and coordinates enterprise communications, engagement moments and customer care topics requiring cross-functional alignment. It requires strong stakeholder management, sound judgement and high-quality written content at speed. /p pbKey Responsibilities /b /p pEnterprise Leadership Communications /p ul liDevelop and deliver the business narrative, communications strategy and key messages aligned with enterprise priorities. /li liSupport the Managing Director and senior leaders with speeches, presentations, talking points and key communications. /li liLead communication planning and alignment across functions, including governance, editorial planning and leadership communication routines. /li /ul pEmployee, Crew Franchisee Engagement /p ul liDeliver communications that strengthen culture, brand and menu excitement, and connect employees, crew and franchisees to business priorities. /li liPartner with Operations, Marketing and other functions to develop clear messaging, presentations, key events and enterprise updates for franchisees. /li liImprove the effectiveness, adoption and consistency of communication channels, routines and engagement across employees, crew and franchisee audiences. /li /ul pCustomer care /p ul liLead the customer care service with the dedicated agency partner, with clear governance, ways of working and accountability. /li /ul h3Your Menu /h3 pbExperience Background /b /p ul li4+ years in internal communications, employee engagement, corporate communications, or a similar role. /li liExperience in a multinational company or international communications agency. /li liProven experience in building processes and communication strategies. /li /ul pbSkills Competencies /b /p ul liExcellent writing, editing, storytelling, and message-crafting skills, with the ability to adapt tone and content for different audiences. /li liStrong multilingual communication

skills:
fluent in Dutch and French ( native level proficiency in at least one of the two), with strong English proficiency and excellent written English skills. /li liStrong stakeholder management skills, with the confidence to advise leaders and align cross-functional teams. /li liAble to combine strategic thinking with hands‑on execution and deliver high-quality work at pace. /li liComfortable managing agencies, budgets, and external partners. /li liStrong planning and organisational skills, including the ability to manage multiple priorities, deadlines, and communication channels. /li liA successful contributor to cross-functional teams. /li liProactive, solution-oriented, flexible, and able to bring structure in a fast-moving environment. /li liProficient in using AI tools to support communication planning, content creation and operational efficiency, with sound judgement and a responsible approach to their use. /li liA positive, proactive and growth mindset. /li /ul h3What we have to offer you /h3 ul liBecoming part of an energizing team of the McDonald’s Family; /li liWorking for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational; /li liThe freedom to organize your work around your private life; /li li32 days of vacation; /li liA salary package including extralegal advantages like an electric company car and best in class group insurance; /li li30% discount on all McDonald’s products just for you; /li liA smile on your face every single working day. /li /ul /p