Program Manager – Digital Assistant AI Programme
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Location:
Brussels, Belgium (Hybrid – VAC Brussels) Role Overview We are seeking an experienced Program Manager to lead a strategic government initiative focused on the development of a Digital Assistant platform powered by Artificial Intelligence. The program aims to provide citizens, businesses, associations, and public employees with unified, omnichannel access to government services through AI-driven interaction. The role also includes alignment with the European EUROPAI initiative , ensuring compliance, sovereignty, scalability, and trustworthiness of AI solutions within a public sector context.
Key Responsibilities
Lead the end-to-end delivery of a large-scale AI-driven digital transformation program. Define and manage program roadmap, scope, budget, risks, and dependencies. Coordinate multiple projects across infrastructure and application development streams. Align Flemish and European (EUROPAI) program objectives. Manage stakeholders across government agencies, IT teams, and external vendors. Apply structured program governance using methodologies such as PRINCE2, MSP, Agile, or Scrum. Oversee risk, issue, and dependency management across the program lifecycle. Ensure compliance with ITIL processes, GDPR, and public sector standards. Drive adoption of Generative AI solutions within public service environments. Provide strategic reporting and communication to senior management. Ensure program alignment with EU funding requirements and environmental compliance principles (DNSH). Required Skills & Experience Minimum 8 years of experience as a Program Manager. At least 15 years of experience in infrastructure or software development projects. Strong experience managing complex, multi-stakeholder public sector programs. Proven knowledge of program/project management methodologies (PRINCE2, PMBOK, MSP). Experience with Agile/Scrum environments. Strong background in risk management and governance. Experience with ITIL frameworks. Proven stakeholder and vendor management experience. Fluency in Dutch (C2 level required). Preferred Experience Experience within the Flemish government or public sector. Experience with GDPR compliance in large-scale programs. Familiarity with Generative AI (GenAI) initiatives and AI governance. Certification in PRINCE2 or equivalent program management methodology. Experience managing digital transformation or infrastructure modernization programs. Work Environment High-impact public sector transformation program. Hybrid working model based in Brussels. Strong focus on AI innovation, European digital sovereignty, and citizen-centric services. Multi-stakeholder environment involving national and European institutions.
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