Freelance or permanent

h3Freelance or permanent
- Senior Salesforce Technical Consultant
- FSL Design Integration (Design, Development Integration) /h3pJob Openings Freelance or permanent
- Senior Salesforce Technical Consultant
- FSL Design Integration (Design, Development Integration) /ph3About the job Freelance or permanent
- Senior Salesforce Technical Consultant
- FSL Design Integration (Design, Development Integration) /h3h3Tasks and responsibilities /h3pThis role supports the business processes and applications used to develop and maintain gas, electricity and public lighting networks across Grid Operations and Asset Management. Within a workforce management and field digitalisation programme, the Salesforce Technical Consultant maintains existing applications, handles incidents and problems, delivers corrective and evolutive maintenance, and contributes to ongoing and upcoming rollouts. /ppThe broader solution landscape includes: /pulliSalesforce Field Service (FSL) and Service Cloud /liliWorkforce management, planning and scheduling, field execution and reporting /liliSAP PM for work management, logistics and accounting /liliCustom mobile applications, including a mobile application stack based on Couchbase and Xamarin /liliSharePoint Online, Office 365 and a GIS system /liliA portal providing a 360° view of works and assets /liliDocument storage /liliMuleSoft as the integration layer between the applications /li /ulh3Application support and rollout /h3ulliProvide corrective and evolutive maintenance for Salesforce FSL applications used by Electricity Operations, Cables, Garde, Public Lighting, and Gas Operations, including First Intervention and Posts Cabins. /liliContribute to rollout projects using the same applications for Electricity Operations, Posts Cabins, the Small Technicians Team, the Construction Team and similar operational areas. /liliWork closely with project teams, maintenance teams and business stakeholders. /liliFocus primarily on Salesforce FSL while interacting with mobile applications, SAP PM, SharePoint Online, GIS and Office 365. /liliManage users and access, including users, profiles, permission sets, queues and groups. /liliMaintain master data and perform mass updates for items such as the Service Catalog, Timesheets and Service Appointments. /liliInvestigate and resolve incidents and problems in deployed environments. /li /ulpThe role combines on-site work and homeworking, with up to two remote days per week outside COVID periods. /ph3Functional analysis and delivery /h3ulliDefine use cases and user stories in direct collaboration with business stakeholders and business analysts. /liliAnalyse business needs and translate them into functional specifications and user stories. /liliConfigure the resulting user stories in Salesforce. /liliDefine and execute system tests and system integration tests. /liliPerform sanity checks after production releases. /liliSupport change management by preparing user manuals and release notes. /li /ulh3Salesforce and FSL expertise /h3ulliApply strong knowledge of Salesforce Lightning Experience and Salesforce Apex. /liliUse Object Manager for custom fields, page layouts, Lightning pages and validation rules. /liliAdminister users, profiles, permission sets and queues. /liliManage data with tools such as Salesforce Inspector. /liliWork with Salesforce Field Service core features, including Work Orders, Work Order Line Items, Service Appointments, work planning and scheduling, resource assignment, Work Steps, execution flows and mobile workforce usage. /liliHandle field data capture, including timesheets, reports and completion data. /liliWork with FSL objects such as Work Orders, Work Order Line Items, Service Appointments and Timesheets. /liliContribute to custom and technical Salesforce implementations. /liliAnalyse APIs and system interactions across Salesforce and connected applications. /liliWork in an Agile environment. /liliManage the backlog with an ITSM tool, preferably Jira. /liliDefine use cases and user stories as part of the functional analysis process. /liliDefine and execute test cases. /liliTrack incidents and bugs through to resolution. /li /ulh3Working approach /h3ulliCommunicate clearly with audiences from different technical and business backgrounds. /liliIdentify practical workarounds and assess their wider impact. /liliMaintain a service-oriented and business-oriented approach. /liliWork autonomously, proactively and resourcefully. /liliRemain available and reliable when supporting applications and delivery activities. /liliTake the initiative to understand complex technology ecosystems. /liliSalesforce Platform Developer I certification. /liliSalesforce Certified Development Lifecycle and Deployment Architect certification. /liliDemonstrated experience collaborating directly with business stakeholders. /liliExperience delivering custom and technical Salesforce implementations. /liliHands-on experience with Salesforce Field Service (FSL