Business & Service Designer

We are looking for a Business & Service Designer to design and improve products and services by combining customer needs, business objectives, technology constraints, and market opportunities.

The role involves leading service design activities, conducting user research, facilitating workshops, creating customer journeys, developing concepts and prototypes, and supporting teams in delivering valuable customer-focused solutions.

Responsibilities

• Define project scope and align with stakeholders.
• Conduct customer research and analyze insights.
• Create customer journeys, service blueprints, personas, and value propositions.
• Facilitate workshops and co-creation sessions.
• Apply Design Thinking and service design methodologies.
• Develop business cases and assess solution viability.
• Collaborate with UX/UI and product teams.
• Support innovation and continuous improvement initiatives.
• Manage stakeholder relationships.

Requirements

• 5+ years of experience in Business Design, Service Design, CX, UX Strategy, or Innovation Consulting.
• Experience with Design Thinking and service design methodologies.
• Strong experience in customer research, journey mapping, and prototyping.
• Ability to develop business cases and evaluate business value.
• Strong stakeholder management and communication skills.
• Ability to work with multidisciplinary teams.
• Analytical, creative, and customer-focused mindset.

Technical Skills

• Experience with Miro, FigJam, Mural, or similar tools.
• Comfortable working with data and customer insights.
• Knowledge of analytics tools is a plus.

Languages

• French or Dutch.
• English (written and spoken).