It Service Management Lead
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A multinational defence organisation near Brussels is looking for a Service Level Manager to make sureits IT services deliver what was promised, and that everyone involved can see it in the numbers.
What you would be doingFollowing each service from end to end and making sure every delivery team plays its partHelping prepare and negotiate SLAs, and defining the KPIs and target levels that sit behind themRunning the organisation-wide KPI catalogue and keeping it accurateBeing the main contact for customers on anything to do with service levelsHolding regular customer reviews together with demand management and service ownersTurning KPI requirements into technical specifications so reporting can be automatedKeeping service delivery managers, account managers and analysts aligned on one agreed pictureWhat you would bringA degree in a scientific or engineering field, or 5 years of relevant experience insteadSolid knowledge of service design, transition and operation, with hands-on experience in at least oneGood grounding in project, programme or service management practice across the lifecycleExperience planning and allocating resourcesClear communication in writing and in person, including briefing senior stakeholdersStrong organisation and an analytical approach to problemsAn ITIL v3 or higher certificate is a plusWhy this one is worth a lookA role with real ownership: you set the measures that a large international IT organisation isjudged by, and you are the person customers turn to.
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IT Service Management Lead
Il y a 5 heures
Braine-l'Alleud, Wallonia, Belgique Work Life Group Temps pleinService levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure...
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IT Service Management Lead
Il y a 5 heures
Braine-l'Alleud, Wallonia, Belgique WLG Temps pleinService levels only mean something when someone owns them. This role does.A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers.What You Would Be DoingFollowing each service from end to end and making sure every...
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IT Service Management Lead
Il y a 5 heures
Braine-l'Alleud, Wallonia, Belgique Work Life Group Temps pleinpbService levels only mean something when someone owns them. This role does. /b /p pA multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. /p h3What you would be doing /h3 ul liFollowing each service from end to end...
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IT Service Management Lead
Il y a 5 heures
Braine-l'Alleud, Wallonia, Belgique WLG Temps pleinpstrongService levels only mean something when someone owns them. This role does.br/strongA multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers.brstrongWhat You Would Be Doingbr/strongulliFollowing each service from...
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IT Service Performance Lead: Own SLAs
Il y a 5 heures
Braine-l'Alleud, Wallonia, Belgique Work Life Group Temps pleinService levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure...
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IT Service Transition Manager
Il y a 5 heures
Braine-l'Alleud, Wallonia, Belgique Work Life Group Temps pleinPlenty of teams can build a service. Far fewer can land one safely. A multinational defence organisation near Brussels is bringing new IT capability into live use and needs someone to make sure each service arrives on time, supportable and without surprises. What you would be doing Helping shape the service transition strategy, plans and policies Guiding...
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IT Incident and Problem Manager
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Braine-l'Alleud, Wallonia, Belgique WLG Temps pleinWhen a service goes down, someone has to stay calm and get the right people moving. A multinational defence IT organisation near Brussels needs an incident management coordinator for its communications and information services. You make sure incidents are handled properly, that problems do not keep coming back, and that the people depending on the service...
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IT Service Transition Manager
Il y a 4 heures
Braine-l'Alleud, Wallonia, Belgique WLG Temps pleinPlenty of teams can build a service. Far fewer can land one safely. A multinational defence organisation near Brussels is bringing new IT capability into live use and needs someone to make sure each service arrives on time, supportable and without surprises. What you would be doing Helping shape the service transition strategy, plans and policies Guiding...
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Quality Management System
Il y a 3 jours
Braine-l'Alleud, Wallonia, Belgique UCB Temps pleinMake your mark for patients To strengthen our Quality Management & Strategy department we are looking for a talented profile to fill the position of: Quality Management System (QMS) Lead – Braine l’Alleud, Belgium. About the role Reporting directly to the Head of Quality Management System, the QMS Lead provides leadership and strategy to ensure the...