Local Account Manager

Company DescriptionExpeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.
What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

Job Description
We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.
The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities
Customer Retention: â€
¢ Take full ownership of assigned accounts: understand customer needs and align on expectations. â€
¢ Strenghten relationships at all levels within the customer organization, beyond the main point of contact. â€
¢ Monitor customer satisfaction and proactively address service issues, including escalations when required. â€
¢ Ensure proactive communication with customers, especially in case of service irregularities or critical shipments. â€
¢ Deliver business and follow up on action items using an action tracker. Development: â€
¢ Identify and convert opportunities through up-selling and cross
- selling across multiple products. â€
¢ Collaborate with product and operations teams to deliver value-added solutions (services, products, technology) aligned with customer needs. â€
¢ Actively manage a sales pipeline within the existing accounts and contribute to business development. Governance, SOP & Internal Alignment â€
¢ Ensure customer expectations are clearly documented in SOP’s and properly executed by operational teams. â€
¢ Maintain and update SOP’s, including rates, KPI’s, and service requirements, ensuring consistency across teams. â€
¢ Drive cross-functional collaboration (operations, product, sales) through regular communication and joint customer engagement. Data, Tools & Reporting â€
¢ Use CRM Dynamics as the primary system for account management, ensuring accurate & consistent data. â€
¢ Monitor performance using reporting & BI tools, ensuring quality and actionable insights. â€
¢ Initiate and manage corrective action plans (CAPA) to prevent recurring issues. Culture: â€
¢ Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, VisonarryQualificationsCore Compentencies â€
¢ Customer centric mindset with focus on service excellence & retention. â€
¢ Business development orientation with ability to identify and execute growth opportunities. â€
¢ Strong collaboration and communication skills across teams and steakholders. â€
¢ Data-driven decision making and performance management. Preferred competencies: â€
¢ Cross-product knowledge (Air, Ocean, Customs...) and understanding of the end-to-end supply chains. â€
¢ Experience with SOP management, KPI frameworks and customer business reviews. â€
¢ Strong presentation and value-selling skills. Required

Qualifications:
â€
¢ Bachelor’s degree or equivalent experience â€
¢ Minimum of 3 years of experience in logistics or within Expeditors â€
¢ Strong customer management and communication skills. â€
¢ Experience with CRM systems and MS office, strong analytical mindset. â€
¢ Strong problem-solving and stakeholder management skills. â€
¢ Fluent in EnglishTraining

Requirements:
â€
¢ Meet company standards of 52 hours training per year, including as needed management/leadership trainingAdditional InformationCandidates must be eligible to work in Belgium and have a valid work permitBenefitsEmployee Stock Purchase Plan (ESPP)Hospitalization InsuranceEmployee Assistance Program (EAP)Training and Personnel Development ProgramPossibility of Bike LeaseAll your information will be kept confidential according to EEO Guidelines.
SummaryType: Full-timeFunction: Supply ChainExperience level: Not ApplicableIndustry: Logistics And Supply Chain