IT Support Specialist L1
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This position requires excellent English communication skills, a strong service mindset, and the ability to thrive in a fast-paced, multicultural setting.
IT Support Specialist L1 - Business Services - Brussels
Functieomschrijving
- Provide first IT support to internal users (onsite and remote)
- Diagnose and resolve hardware, software, and network issues
- Manage and track incidents and service requests using a ticketing system
- Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
- Support Microsoft environments (Windows, Office 365, Teams, etc.)
- Escalate complex issues to higher-level support teams when required
- Ensure timely resolution of incidents within SLAs
- Deliver a high level of customer service and user satisfaction
- Contribute to IT documentation and knowledge base
Profiel
- Previous experience in IT support / Service Desk / Helpdesk - max 3 years of experience
- Strong knowledge of Windows OS, Microsoft 365, and basic networking
- Excellent communication xlxgzvr skills in English (mandatory) - both written and spoken
- Customer-focused attitude with strong interpersonal skills
- Proactive, solution-oriented, and able to work independently
- Ability to prioritize and handle multiple tasks efficiently
Aanbod
- Opportunity to work in an international and dynamic environment
- Exposure to diverse IT systems and technologies
- Potential for long - term collaboration
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