Lead Dynamics 365 Contact Center Architect

Il y a 3 heures

Brussels, Belgique MPower Plus Temps plein

MPower Plus is seeking a Dynamics 365 Contact Center Architect to lead end-to-end architecture and implementation. You will conduct requirement workshops, design voice and digital journeys, and align architectures with business needs across telephony, bots, and data flows.

Responsibilities include IVR design, bot integrations, and ensuring production readiness, with governance of deployments and handover to operations. Strong emphasis on documentation and cross-team collaboration.