Web User Experience Specialist

Il y a 1 heure
Arrondissement of BrusselsCapital, Brussels, Belgique Cronos Europa Temps plein
ph3About Cronos Europa: /h3 pCronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. /p h3About the job /h3 pFor one of our clients within the European institutions, we are looking for a Web User Experience Specialist to support the SERVE Unit in strengthening service quality management in line with DG ITEC’s strategic objectives. /p pThe role focuses on improving user experience, increasing transparency of IT services, and enhancing service quality through data analysis and continuous improvement initiatives. /p pThe Web User Experience Specialist will work within a customer‑centric IT environment focused on delivering high‑quality digital workplace services (equipment, applications, support, and collaboration tools). The SERVE Unit plays a key role in bridging business users and IT providers, ensuring continuous improvement of service delivery and user satisfaction. /p h3Key Responsibilities /h3 ul liAnalyse and improve user experience across IT service platforms (websites) /li liCollect, interpret, and report on user experience and service data /li liCreate clear and engaging materials (presentations, visuals, web content) /li liIdentify gaps or inefficiencies in IT services and propose improvements /li liAnalyse statistical data related to IT services usage /li liMaintain an inventory of IT policies impacting DG ITEC systems /li liPrepare monthly reports based on CRM feedback /li liPerform user acceptance testing (UAT) /li /ul h3Your Profile /h3 ul li1–3 years of relevant professional experience /li liMinimum 3 years of post‑secondary education (or equivalent experience) /li liGood command of English and/or French /li liExperience in digital communication and web environments /li liStrong analytical and reporting skillsAbility to create documentation and deliver presentations /li liComfortable interacting with stakeholders at all levels /li /ul h3Skills /h3 ul liWebsite management with a focus on user experience /li liStrong visual communication and storytelling skills /li liAbility to analyse and structure service‑related data /li liUnderstanding of IT services and user needs /li liKnowledge of accessibility principles in digital environments (nice to have) /li liTeam‑oriented mindset, able to collaborate across functions /li /ul pIf you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos Europa /p /p

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