Second-Line Support Engineer for Business Central

h3Second-Line Support Engineer for Business Central /h3pDo complex support questions that require a bit more analysis than a standard solution give you a boost of energy? /ppAs a Second Line Support Engineer for Business Central, you’ll guide customers from initial analysis through to a solution. You’ll combine logical thinking with clear communication and work alongside experienced colleagues in Belgium. /ppstrongYour DNA Meets Our DNA /strong /ppAt Alistar, it’s all about progress—both human and technological. We connect people, data, and technology so we can work smarter together and look further ahead. We’re curious doers who aren’t afraid to explore, experiment, and grow. Because learning happens through doing, and mistakes are just part of the process. Our vision? Focused on the future. Our hearts? Close to one another. We dream big, but keep both feet on the ground. Here, you’ll have the freedom to challenge yourself, take the initiative, and help build something that makes a difference. Brave yourself for progress—together, we make growth truly human. /ppstrongFrom Challenge to Solution /strong /ppYou'll be part of the Customer Support team and will be responsible for handling more complex questions related to Microsoft Dynamics 365 Business Central. In doing so, you'll always keep the customer, the priority, and the quality of the solution in mind. /ppHandle second-level support requests and complex incidents. /ppAnalyze incoming requests and work with the team to determine the appropriate priority. /ppCarefully track your cases from intake to resolution. /ppCommunicate clearly with customers about the progress and the chosen solution. /ppDuring telephone intake interviews, gather all the information needed to create an accurate ticket. /ppOn average, work one day a week as the first point of contact for phone inquiries. /ppCheck in regularly with colleagues and other teams to find the best solution. /ppAdvise customers in a professional manner when you notice additional opportunities or needs. /ppVisit customers from time to time to better understand their operations and challenges. /ppstrongWhat you can do makes all the difference /strong /ppWe’re not looking for a walking manual, but rather someone who enjoys researching, asking probing questions, and taking responsibility. Experience with Microsoft Dynamics 365 Business Central is a plus, but what matters most is your motivation to gain a thorough understanding of the application. /ppYou have about two to three years of relevant work experience. /ppYou think logically and analytically about complex issues. /ppYou communicate fluently in Dutch and English and have a basic knowledge of French, which allows you to make yourself understood well in French as well. /ppYou feel comfortable handling daily customer interactions over the phone. /ppYou have experience with ticketing and time-tracking systems. /ppYou work with precision and keep customer satisfaction in mind. /ppYou remain professional when dealing with critical customers or challenging situations. /ppYou take the initiative and set your own priorities. /ppYou are confident in providing clear and business-oriented advice to clients. /ppYou build professional relationships in a natural way. /ppYou're motivated to quickly master Microsoft Dynamics 365 Business Central. /ppstrongInvesting in you, investing in growth /strong /ppAt Alistar, it’s all about progress—for you, too. We want you to grow, feel good, and be proud of what you do. That’s why

we offer
benefits that really make a difference: /ppA fair salary, based on your experience and impact /ppA mobility solution tailored to your role—from a company car to a personal budget /ppHospitalization and group insurance, so you can be sure of your coverage /ppRemote work options and flexibility, for a healthy work-life balance /ppYear-end bonus via Payflip. You choose what makes you happy: a bike lease, a retirement plan, or tech gear /ppWe celebrate our successes together, big or small, because every step forward counts /ppAlistar's Story /ppProgress is in our DNA. What began in 1999 as a small IT company has grown into a dynamic international organization with one ambitious goal: to help companies work smarter by connecting people, data, and technology. Over the years, we’ve grown, new companies have joined us, and technology has evolved at breakneck speed. But one thing has always remained the same: our DNA. /ppWe’re curious doers. Challengers. Dreamers who actually make things happen. For us, technology isn’t just a buzzword—it’s a catalyst for progress for our clients, within our teams, and in our own operations. We think tech, but we speak human. /ppToday, as one Alistar, we continue to build toward our ambition: to become a leading, customer-driven IT solutions advisor in Western Europe. We’re doing this by pooling talent and expertise within our Business Units, investing heavily in knowledge, AI, and innovation, and structuring our org