Microsoft D365 Contact Center Solution Architect-Contract

pMicrosoft D365 Contact Center Solution Architect-Contract

Job Description
Job Title: Microsoft D365 Contact Center Solution Architect-Contract City: Brussels State/Province: Brussels Posting Start Date: 11/3/26 Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at /p h3Job Description /h3 h3Role Responsibilities /h3 ul liLead end‑to‑end architecture and implementation of Microsoft Dynamics 365 Contact Center solutions /li liConduct requirement discovery and design workshops focused on contact center journeys /li liDesign voice, IVR, and omnichannel routing architectures aligned to business needs /li liDefine high‑level and low‑level architecture covering telephony, bots, integrations, security, and data flows /li liArchitect IVR call flows, intelligent routing, queue strategies, and agent experience /li liLead integration with telephony providers, bots (Copilot / Power Virtual Agents), and third‑party systems /li liGovern configuration, deployment, release planning, and environment strategy /li liEnsure solution quality across build, test, UAT, and production readiness /li liOwn architecture documentation, HLD/LLD, design decisions, and implementation runbooks /li liSupport controlled handover to operations and support teams /li /ul h3Skills /h3 pbMust have /b /p pbNice to Have /b /p pbTechnical Skills (Core Top-Up) /b /p ul liStrong experience with Microsoft Dynamics 365 Contact Center /li liDeep understanding of contact center operations (IVR, queues, routing, SLAs) /li liExperience designing voice and digital customer journeys /li liKnowledge of telephony fundamentals (call routing, IVR behavior, SIP concepts) /li liExperience with bots, automation, and AI‑assisted contact center workflows /li liStrong documentation and solution governance capabilities /li /ul ul liExperience with enterprise CCaaS transformations /li liExposure to AI/NLP use cases in contact centers /li liExperience with multi‑region or global contact center deployments /li liFamiliarity with DevOps / CI‑CD concepts for platform deployments /li /ul h3Process Tools /h3 ul liExperience across the full lifecycle: design, build, test, UAT, deploy /li liFamiliarity with release management and change governance /li liAbility to coordinate across architects, developers, QA, and operations teams /li liContribution to solution standards and reusable assets /li /ul ul liVendor coordination during implementation and integration phases /li /ul h3Behavioral Skill /h3 ul liStrong ownership and accountability mindset /li liClear and confident communication with senior stakeholders /li liStructured, solution‑oriented approach /li liAbility to mentor technical teams and lead complex discussions /li liComfortable working in global, multi‑stakeholder environments /li /ul ul liExperience of handling global customers /li /ul pMandatory

Skills:
Microsoft Dynamics 365 CC Admin.

Experience:
8-10 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA
- as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Information at a Glance /p pWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. /p pWipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. /p pIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and car