Service Transition Analyst

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Hainaut, Wallonia, Belgique WLG Temps plein

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pbA project is not finished when it is delivered. It is finished when operations can run it. /b /p pA multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what "ready for operations" means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas. /p h3What You Would Be Doing /h3 ul liJoining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard /li liWriting and maintaining the acceptance criteria a project must meet before it moves into service /li liReviewing project deliverables and documentation against those criteria, with clear comments and recommendations /li liTracking transition actions, dependencies and open items, and following them up until they close /li liKeeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed /li /ul h3What you would bring /h3 ul liHands-on experience implementing ITIL service operations processes, ideally in an operations centre /li liTime in a large organisation with matrix structures /li liComfort analysing business processes, writing business documentation and judging whether a process change is workable /li liSolid grounding in telecommunications, network and IT solutions /li liVocational training plus two years of relevant experience, or secondary education plus four /li liNice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams /li /ul h3Why this one is worth a look /h3 pIt is the role that decides whether new capability actually works on day one, with a standing framework behind it rather than a one-off project. /p

Service Transition Analyst

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Service Transition Analyst

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