Retail Airport Manager

pThe Retail Airport Manager role in the financial services industry focuses on overseeing retail operations within an airport setting. This position requires strong organisational skills to manage daily activities and ensure smooth service delivery. /pbrpOur client is a leading international provider of financial and retail services, operating a large network of airport and travel retail locations across multiple countries. The company serves millions of customers every year through a combination of foreign exchange, payment, and customer-focused retail services. /ppAs part of its continued growth, our client is seeking an experienced Airport Retail Foreign Exchange Manager to lead its Brussels Airport operations. /pBR/Commercial Business LeadershipbrulliOwn and develop the overall commercial performance of the airport business. /liliDrive revenue growth across all foreign exchange and retail activities. /liliIdentify opportunities to increase transaction volumes, customer conversion, and profitability. /liliMonitor key commercial KPIs and implement action plans to exceed targets. /liliCollaborate with senior leadership to define and execute local business strategies. /li /ulbrForeign Exchange OperationsbrulliLead and optimize all currency exchange activities across multiple airport locations. /liliEnsure accurate execution of foreign exchange transactions and adherence to operational procedures. /liliMonitor market trends and customer behaviors to maximize foreign exchange sales opportunities. /liliMaintain the highest standards of cash management, reconciliation, and financial controls. /liliEnsure strict compliance with all regulatory and financial service requirements. /li /ulbrLeadership People ManagementbrulliLead, coach, and develop a management team as well as a sizeable frontline workforce. /liliCreate a high-performance culture focused on accountability, customer service, and commercial results. /liliRecruit, train, mentor, and retain top talent. /liliManage workforce planning, scheduling, performance reviews, and succession planning. /liliFoster employee engagement and maintain strong team morale within a demanding operational environment. /li /ulbrOperational ExcellencebrulliEnsure smooth day-to-day operations across all airport locations. /liliMaintain exceptional standards regarding customer experience, store presentation, security, and operational efficiency. /liliImplement continuous improvement initiatives to enhance productivity and service quality. /liliConduct regular site visits, audits, and compliance reviews. /li /ulbrCompliance Risk ManagementbrulliEnsure full adherence to airport regulations, internal policies, AML requirements, security procedures, and financial controls. /liliOversee cash handling processes and conduct regular operational audits. /liliManage risk proactively while maintaining a customer-centric approach. /li /ul BR/h3Mandatory Experience /h3ulliSignificant experience managing foreign exchange (currency exchange) operations within an airport, travel retail, financial services, or related environment. /liliStrong background managing operations in a busy airport retail environment. /liliProven experience leading large, multicultural teams through layers of management. /liliDemonstrated success in delivering commercial growth and operational improvements. /liliExperience managing multiple points of sale or multi-site retail operations. /li /ulh3Leadership Competencies /h3ulliStrong people leadership and coaching capabilities. /liliAbility to inspire, engage, and unite teams around ambitious objectives. /liliExcellent operational and organizational skills. /liliStrong analytical mindset with a data-driven approach to decision-making. /liliAbility to thrive in a fast-paced, customer-facing environment. /liliExcellent conflict resolution and stakeholder management skills. /li /ulh3Language Requirements /h3ulliFull professional proficiency in English. /liliFrench and/or Dutch highly desirable. /liliAdditional languages are considered a strong asset. /li /ul BR/pOur customer offers you: /ppA competitive salary around 75K€ + a complete package /pBR/ Cash handling, Audit, Operational Audit, Risk Management, Execution, Foreign Exchange, Team Leadership, Service quality, Internal Policies, Business, Management, Executive Coaching, Airport, Sales Opportunities, Senior Leadership, Scheduling, Succession Planning, Cash management, Fast Pace, Leadership, Point of Sales, Financial services, Ambition, Exceeding Targets, Operations, Business Strategy, Concentrated, Proactivity, People Management, Retail Sales, Multi Site, Customer Conversion, Retail Environment, Customer Behavior, Empowering Others, Customer Service, KPI, Employee Engagement, Retail Store, Customer Experience, Decision Making, Asset, Unit-E, Financial services, Security service, Data Driven, Site Visits, Regulation, Security Procedures, VOS, Local Businesses, Compliance, Management, Organization Skills, Conflict