Retail Systems Technician 1

pSensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision‑making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real‑time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey. Our connected, scalable solutions and strategic insights enable retailers to confidently move into the future, bringing together online, mobile and in‑store shopping for easy, personalized, enhanced experiences that shoppers love. We help retailers to anticipate change before it happens, so merchandise is available, associates are informed and empowered, and shoppers can safely engage with flexibility and ease. /ph3Who we are /h3pAt Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®; SENSORMATIC Solutions. /ppFor more information, visit /ph3What

we offer
/h3pJohnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows obtaining external services, at agreed prices and with significant tax exemptions by contracting medical insurance, childcare check and food tickets. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package. Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we. /ph3What you will do… /h3pThe Field Technical Service is responsible for giving technical support for the following activities Innovative EAS (Electronic Article Surveillance) and RFID solutions to our main retail customers worldwide. The employee shall bring a good problem‑solving attitude / logical bias to the position and have a strong customer focus. /ppHow you will do it /pulliAid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service. /liliProvide technical support of the entire range of Johnson Controls products both in customer facilities and internal staff (call centre, administrative support areas, Field Ops Technicians). /liliDevelopment of new solutions and testing. /liliPreparation of manuals and product guides. /liliExecute technical support functions to the systems of the organisation and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programmes or improvements developed by the brands, among others). /liliResolution and attention to incidents and breakdowns (Level 2) /liliAssist field technicians in the installation and maintenance of installed technologies, according to business strategies. /liliAnalysis of new product launch, validation, implementation, and training of teams in product deployments. /liliParticipate in the development of new projects. /liliImplementation of complex solutions for the end customer. /liliVisit to customer facilities during the installation and commissioning phase of the different installed technologies. /liliOn‑site customer training. /liliCommunication with HQ and factories for the resolution of technical product incidents. /liliReport to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow‑up and solution. /liliEnsure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling. /li /ulh3What we look for /h3pTechnical education, for example vocational upper secondary qualification in electronics, information technology communications, electrical en