Incident and Problem Manager

pSpektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. /ppbWho we are supporting /b /ppThe NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. /ppThe NCIA provides a wide range of services, including: /pulliCyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. /liliCommand and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. /liliSatellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. /liliElectronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. /liliInformation Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. /li /ulpOverall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. /ppbThe program /b /ppbAssistance and Advisory Service (AAS) /b /ppThe NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. /ppTo provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. /ppbRole ID – C /b /ppbRole Duties and Responsibilities /b /ppContinuity management /pulliApplies a structured approach to develop and document the detail for a continuity plan. /liliMaintains documentation of business continuity and disaster recovery plans. /liliSupports the development of a test plan and implementation of continuity management exercises. /li /ulpInformation security /pulliApplies and maintains specific security controls as required by organisational policy and local risk assessments. /liliCommunicates security risks and issues to business managers and others. /liliPerforms basic risk assessments for small information systems. /liliContributes to the identification of risks that arise from potential technical solution architectures. /liliSuggests alternate solutions or countermeasures to mitigate risks. /liliDefines secure systems configurations in compliance with intended architectures. /liliSupports investigation of suspected attacks and security breaches. /liliCarries out risk management activities within a specific function, technical area or project of medium complexity. /liliIdentifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business. /liliInvolves specialists and domain experts as necessary. /liliEnsures that incidents are handled according to agreed procedures. /liliPrioritises and diagnoses incidents. /liliInvestigates causes of incidents and seeks resolution. /liliEscalates unresolved incidents. /liliFacilitates recovery, following resolution of incidents. /liliDocuments and closes resolved incidents. /liliContributes to testing and improving incident management procedures. /liliInitiates and monitors actions to investigate and resolve problems in systems, processes and services. /liliDetermines problem fixes and remedies. /liliCollaborates with others to implemented agreed remedies and preventative measures. /liliSupports analysis of patterns and trends to improve problem management processes. /li /ulpStakeholder relationship management /pulliDeals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. /liliImplements stakeholder engagement/communications plan. /liliCollects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. /liliHelps deve