Assistant Operational Manager

h3About Us /h3 pAntwerp, Gent and Brussels. If you thrive in the service industry, love leading in an energetic environment, enjoy engaging and meeting new people with a passion for food and drink, then read on…. /p pMission Masala brings banging Indian flavors with a modern twist, heartwarming signature curries, typical street snacks, vibrant tandoor inspired BBQ dishes an Indian take on classic cocktails. We prioritise service and hospitality to make sure that every guest that walks through our doors gets the full Mission experience. Additional to our food trucks and catering, our restaurants are based in Antwerp, Gent and Brussels. If you thrive in the service industry, love leading in an energetic environment, enjoy engaging and meeting new people with a passion for food and drink, then read on…. /p h3Job Description /h3 pYou are a hands-on presence on the floor, working closely with our local restaurant teams to ensure the Mission Masala standards are consistently delivered. You are a key link between our restaurants and management, supporting teams in their day-to-day operations, setting clear expectations, and helping create an environment where both our guests and employees have a great experience. Working closely with the Operational Manager, you will develop a broad understanding of restaurant operations and gradually take on more responsibility. You will be coached and trained across areas including team management, staff planning and labour costs, commercial performance, operational organisation, problem-solving, and multi-site operations. As you grow into the role, you will gradually take on more responsibility and ownership, learning to look beyond the daily service and understand what drives the performance of a restaurant. The goal is to develop into a broader operational management role within Mission Masala, combining your passion for hospitality and people with the skills to successfully lead our restaurants and teams. /p h3Tasks /h3 ul liMotivate and drive the moral of the teams. /li liBe present on the floor and rotate locations (min x1 day a week in each restaurant). /li liCommunicate and implement new seasonal menus. /li liGive honest and clear feedback to the teams in the locations. Report back to the management team. /li liOrganize (re-)structure operations where needed. /li liMaximise the profits and efficiency from service: e.g., gift vouchers, rums, tips, extra drinks and upselling on menu. /li liHelp cover holidays for fixed key positions of FOH. /li liMaintain staff costs within its margins: Connect with Lotte (HR) for the planning and managers in locations for start-up and shut down efficiency. /li liCustomer Reviews: weekly touch base with teams. Analyse the reviews – follow up with the teams on these. /li liTrain service and bar staff together with Emma: Ensure every new member is given the same intro training, follow up and give guidance and re-direct into the right way. /li liUpdate all training documents. /li liUpdating other admin documents from the restaurants like login list/contact list/location manuals... /li liOrganise staff activities. /li liKeep an eye on order, hygiene, maintenance of the building, infrastructure, stocks, … If there’s anything that the local restaurant manager can’t fix, report back to us. (E.g. Electricity problems, not functioning lights, …) /li liJoin us for the startup of new locations to get the new teams up and running /li /ul h3Profile /h3 ul liFlexible in workdays and hours /li liReady to travel to Gent, Antwerp and Brussels /li liIn possession of a driver's license /li liEye for details /li liTeam player that is a hospitality god and good in giving constructive feedback /li /ul