Customer Engineer

pAs a Customer Engineer, you’ll be the bkey player /bin driving successful bproduct implementations from signature to delivery /b. With a customer centric mindset, you’ll lead the charge to ensure that every Azumuta customer is set up for success. You’ll leverage your bdeep product knowledge /b and bcommunication skills /b to deliver an outstanding, bhands‑on customer experience /b, guiding them through every stage of the bimplementation journey /b. We’re looking for a detail‑oriented, proactive professional who bthrives in fast‑paced environments /b and is passionate about making sure customers get the most value from our solution. /p h3What You’ll Be Doing: /h3 ul lipbLead deliver implementations /b – Act as the main point of contact for your assigned implementations, from kick‑off to launch. Keep projects on schedule, proactively identifying risks or delays. Lead customer‑facing implementation sessions provide hands‑on training sessions to customers, guiding them through key product features, workflows, and best practices, ensuring they have the guidance and resources needed to achieve a successful outcome. /p /li lipbBuild product expertise /b – Become an expert on our product and use this knowledge to tailor the implementation to meet the specific needs of each customer, ensuring a smooth setup process. /p /li lipbEnsure exceptional customer experience /b – Deliver a world‑class customer experience, addressing inquiries, resolving issues, and proactively ensuring that customers are fully supported throughout the implementation process. /p /li lipbMeet customers where they are /b – Travel to customer sites in Belgium (or internationally as we grow) when necessary, to strengthen relationships and provide tailored support. /p /li lipbCollaborate intensely /b with Go-To-Market product teams to ensure fluent hand‑overs and a streamlined client journey. Be the “voice of the customer” when discussing roadmap and product improvements. /p /li lipbOptimize improve /b – Continuously analyze the implementation process and customer feedback to help refine procedures, resources and support materials for future implementations. /p /li /ul h3You’d Be a Great Fit If You… /h3 ul lipHave 3+ years of experience in a project management, implementation or customer-facing role, ideally with a SaaS or tech focus. – You thrive in an environment where you're juggling multiple projects, managing timelines, and ensuring smooth delivery from start to finish. /p /li lipbAre a creative thinker
- You don’t take no for an answer and are always looking for ways to provide successful solutions to customers. /b /p /li lipbHave a hands‑on approach /b – You love being directly involved with customers, whether it’s through training, troubleshooting, or guiding them through complex implementation steps. /p /li lipbAre tech‑savvy /b – You have a strong understanding of SaaS products and can quickly learn new technologies to drive product adoption and solve problems. /p /li lipbExcel at communication /b – You’re an effective communicator, able to explain complex ideas clearly to customers and work cross‑functionally with internal teams. /p /li lipbAre detail‑oriented /b – You have a keen eye for details and ensure that every project milestone is met with precision and care. /p /li lipbFluent in Dutch, French English /b /p /li /ul h3What’s In It for You? /h3 pOn top of a competitive salary,

we offer
a range of benefits to support your well‑being and growth: /p pbMeal vouchers /b – Enjoy daily meal perks. /p pbHealthcare benefits /b – Including Alan daily care hospitalization insurance. /p pbFlexibility balance /b – Flexible hours with in-office collaboration (please note, this is not a remote position). /p pbTop‑notch equipment /b – The best tools and tech to help you succeed. /p pbA key role in a fast‑growing scale‑up /b – Join an ambitious international team with endless learning and growth opportunities. /p pbOwnership impact /b – Take on real responsibility and make a difference from day one. /p pbFun team spirit /b – Regular team‑building activities and a vibrant company culture. /p pbUnlimited snacks drinks /b – Because great work deserves great fuel /p pbAwesome Azumuta merch /b – Represent the team in style /p