Fixed Network Quality

h3Fixed Network Quality Service Management Manager /h3 pWe are seeking a highly skilled and experienced Fixed Network Quality Service Management Manager to lead the performance and quality of our fixed networks, including fiber and coaxial infrastructure, as well as associated services such as TV and Internet. /p pThis strategic role is vital in ensuring our network meets the highest industry standards, delivering exceptional customer satisfaction and supporting our business growth. /p h3Your

Responsibilities:
/h3 ul liStrategic leadership for Fixed Networks Quality (Fiber Coax): Act as a key contributor in the strategic oversight of both fiber and coaxial networks' performance and quality. Provide critical input and expertise to ensure alignment with long-term business goals and customer expectations. This includes offering strategic recommendations that influence decisions on the direction and investment in network technologies and infrastructure. /li liEnd-to-End accountability for network service quality: Hold full accountability for the overall quality of fixed networks and services such as Fixed Broad Band internet and TV, including setting quality benchmarks, monitoring adherence to those standards, and driving initiatives that improve network performance and reliability. /li liCustomer-Centric service delivery: Ensure that the network infrastructure and service delivery meet the highest customer standards, directly influencing customer retention and satisfaction across both B2B and B2C segments. /li liBudget and resource management: Provide key insights, analyses, and recommendations that directly influence budgetary decisions related to network performance, including resource allocation. Although not directly managing the budget, this role plays a critical part in shaping investment strategies to meet performance and quality targets. /li liCross-Departmental influence and decision-making: Act as a key decision-maker in cross-departmental collaborations, particularly with network engineering, network operations, customer support, and commercial teams. The role ensures that network quality improvements are integrated into overall company strategy and customer-facing initiatives. /li /ul h3Requirements: /h3 ul liExtensive knowledge of HFC Fiber network operations, DOCSIS, XGS-PON, GPON standards and advanced network monitoring techniques. /li liProven track record in managing complex technical projects and leading cross-disciplinary teams. /li liExperience with DVB-C, OTT, IPVR services is a plus. /li liLean Six Sigma certification or experience with other Lean methodology is highly desirable. /li liStrong stakeholder management skills, with a results-oriented and analytical mindset, the ability to dig into details, and the confidence to constructively challenge assumptions. /li liFluency in English and French (or Dutch). /li /ul h3Our offer: /h3 pYou’ll have the opportunity to help shape Orange’s strategy for the next decades. You’ll contribute to defining which areas to modernize and how to deliver these changes efficiently. You’ll also play an important role in implementing end-to-end quality management across the fixed network, working on challenges that span technology, processes and people. /p pYou’ll develop your full potential by working with highly skilled and passionate colleagues and through continuous training. In addition, you can count on a highly competitive and versatile compensation and benefits package, including a market-competitive salary, a company car or legal mobility budget, homeworking and net allowances, a performance bonus and meal vouchers. /p