IT Project Manager – IT Support Transformation

Il y a 2 heures
Namur, Walloon Region, Belgique Itproposal Temps plein
ph3We're Hiring: IT Project Manager – IT Support Transformation /h3pbLocation: /b Namur, Belgiumbr/bWork Model: /b Hybridbr/bStart Date: /b ASAPbr/bContract Duration: /b 10 Months (4/5 Time) /ppWe are seeking an experienced bIT Project Manager /b to lead a large-scale transformation of IT support services. This role focuses on modernizing IT support operations, improving service delivery, and implementing a robust operating model aligned with ITIL best practices. /ph3Key Responsibilities /h3ulliLead the transformation of IT support services using an iterative, value-driven approach. /liliAnalyze the current support model and identify opportunities for optimization, automation, and process improvement. /liliDesign and implement a Target Operating Model (TOM) with clearly defined roles, responsibilities, governance, and service levels. /liliDefine business and technical requirements for bJira Service Management /b, including workflows, forms, CMDB integration, and knowledge management. /liliDrive change management initiatives to ensure successful adoption across stakeholders. /liliDevelop and deliver training programs aligned with the new operating model and ITIL best practices. /liliEstablish project governance, KPIs, dashboards, and continuous improvement plans. /liliCollaborate with cross-functional teams to ensure seamless implementation and service continuity. /li /ulh3Required Skills /h3ulliIT Project Management /liliITIL 4 Framework /liliJira Service Management /liliTarget Operating Model (TOM) Design /liliIT Service Management (ITSM) /liliChange Management /liliService Catalog Management /liliCMDB Asset Management /liliKPI Performance Reporting /liliStakeholder Governance Management /li /ulh3Required Certifications /h3ullibITIL 4 Managing Professional /b (Mandatory) /lilibPRINCE2 /b or equivalent Project Management certification (Mandatory) /li /ulh3What We're Looking For /h3ulliProven experience leading IT support transformation or ITSM projects. /liliStrong knowledge of ITIL processes and service management best practices. /liliExperience implementing or optimizing Jira Service Management environments. /liliExcellent leadership, communication, and stakeholder management skills. /liliAbility to drive organizational change and manage resistance effectively. /liliStrong analytical mindset with a focus on delivering measurable business value. /li /ul /p

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