Technical Integration Specialist

h3About The Position /h3 pLaunched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. /p pLaunched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. /p pAs a Technical Integration Specialist, You Will Improve The E-commerce Experience For Hundreds Of Millions Of Users Across The World By Providing First Level Technical Support To E-commerce Companies (our Customers) As They Integrate Their Websites And Mobile Applications With Constructor's Platform. This Includes /p ul liOnboarding support
- Collaborating with customers to understand their technical integration needs and assist them through the integration process /li liAPI and library education
- Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries /li liTroubleshooting
- Helping resolve technical challenges and integration issues alongside Customer Success teams /li liIndex configuration
- Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results /li liCommunication
- Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations /li liProcess improvement
- Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding /li /ul h3Requirements /h3 ul liProven experience in customer support or technical support roles /li liKnowledge of REST-based web services, APIs, and integration best practices /li liExcellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences /li liDetail-oriented with a commitment to delivering exceptional customer support /li liStrong problem-solving skills and a proactive approach to issue resolution /li /ul h3Preferred Qualifications /h3 ul liFamiliarity with structured data formats (JSON, CSV) and basic search/index concepts /li liFamiliarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs. /li liFamiliarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP. /li liFamiliarity working with open source libraries, JavaScript web application development and integration patterns. /li /ul h3Benefits /h3 ul liWork with smart and empathetic people who will help you grow and make a meaningful impact /li liFully remote team
- choose where you live /li liRegular team offsites to connect and collaborate /li liUnlimited vacation time
- we strongly encourage all of our employees take at least 3 weeks per year /li liWork from home stipend We want you to have the resources you need to set up your home office /li liBase

salary:
$70k–$90k USD, depending on knowledge, skills, experience, and interview results /li liApple laptops provided for new employees /li liTraining and development budget for every employee, refreshed each year /li liMaternity Paternity leave for qualified employees /li /ul pDiversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. /p h3How we handle your data. /h3 pBy submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized. /p