Senior Salesforce Technical Consultant

h3Senior Salesforce Technical Consultant (Design, Development Integration) (SBG ) /h3h3Senior Salesforce Technical Consultant (Design, Development Integration) /h3pWithin the ITBT Department, Unit 1
- Works Grid Operations Domain supports the business processes and applications used to manage the development and maintenance of Gas, Electricity, and Public Lighting networks for the Grid Operations (Network Management) and Asset Management (AM) departments of the organization. /ppAs part of the Domus Program, which focuses on workforce management and field digitalization, we are looking for a Salesforce Technical Consultant to support existing applications (incidents, problems and evolutive maintenance) and contribute to ongoing and upcoming projects. /ph3Context /h3ullibDomus Program /bbr/Domus is a strategic program aiming to deploy comprehensive work, workforce management, and field digitalization solution for Grid Operations.br/The solution is based on:ulliSalesforce Field Service Lightning (FSL) /liliWork and workforce management /liliPlanning and scheduling /liliField execution and reporting /liliSAP PM /liliWork management (logistics accounting) /liliFormX (Couchbase / Xamarin) /liliDigitalization of field reports /liliOffice 365 /liliPortal providing a 360 view of works and assets /liliDocument storage /liliMuleSoft:ESB used to integrate all Domus applications /li /ul /lilibMissions Objectives /bbr/The consultant will:ulliEnsure corrective and evolutive maintenance of existing Salesforce FSL applications currently used by:ulliExploitation Électricité
- Câbles /liliGarde /liliPublic Lighting /liliExploitation Gaz (First intervention and Postes Cabines) /li /ul /liliContribute to current rollout projects using the same applications for:ulliExploitation Elec
- Postes Cabines /liliSmall Technicians Teams /liliConstruction Team /lili... /li /ul /liliWork closely with project teams and maintenance teams. Primarily focus on Salesforce FSL, while also interacting with:ulliMobile applications (Salesforce Custom applications) /liliSAP PM /liliSharepoint Online /liliGIS system /liliOffice 365 /li /ul /li /ulThe mission is performed in Time Materials, either on-site or in homeworking, in accordance with the organization rules (up to 2 days per week remote, outside COVID periods). /lilibMain Responsibilities /bbr/bSalesforce FSL /service Cloud: /bulliUser and access management (users, profiles, permission sets, queues, groups) /liliMaster data management and mass updates (Service Catalog, Timesheets, Service Appointments, etc.) /liliIncident and problem resolution on deployed environments /liliSupport corrective and evolutive maintenance activities /li /ulbFunctional Analysis Delivery: /bulliDefine use cases and user stories in collaboration with business analysts /liliTranslate business needs into functional specifications and user stories /liliConfigure user stories in Salesforce /liliPerform:ulliSystem Tests /liliSystem Integration Tests /liliSupport during User Acceptance Tests (UAT) /li /ul /liliManage sanity checks after production releases /liliSupport change management:ulliUser manuals /liliRelease notes /li /ul /li /ul /lilibSalesforce/FSL Technical

skills:
/bulliStrong knowledge of Salesforce Lightning Experience /liliStrong knowledge of Salesforce APEX /liliClear understanding of Object Manager:ulliCustom fields /liliPage layouts /liliLightning pages /liliValidation rules /li /ul /liliAdministration:ulliUsers, profiles, permission sets, queues /li /ul /liliData management using tools such as Salesforce Inspector /liliExperience with Salesforce Field Service Lightning core features, including:ulliWork Orders Work Order Line Items /liliService Appointments /liliWork planning and scheduling /liliResource assignment /liliWork Steps execution flows /liliField data capture (timesheets, reports, completion data) /liliMobile workforce usage /li /ul /liliKnowledge of FSL objects (WO, WOLI, Service Appointments, Timesheets, etc.) is required /li /ul /lilibAgile Delivery /bulliExperience working in Agile environments /liliBacklog management using JIRA /liliFunctional analysis:ulliUse cases /liliUser stories /li /ul /liliTesting:ulliTest case definition /liliTest execution /liliIncident and bug tracking /li /ul /li /ul /lilibSoft Skills /bulliStrong communication skills, with the ability to adapt to different audiences /liliSolution-oriented mindset (quickly identify workarounds and global impacts) /liliService
- and business-oriented attitude /liliAvailability and reliability /liliAutonomous, proactive, and resourceful /liliTechnology-driven and eager to understand complex ecosystems /li /ul /liliCertified as Salesforce Administrator /liliCertified Salesforce Platform Developer I /liliDemonstrated experience in direct collaboration with business stakeholders, translating business needs into technical requirements and independently developing and implementing the corresponding solutions (2 years, Medior)