Training Officer

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Brussels, Belgique Response Informatics Temps plein

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ulliDevelop, write, and maintain user manuals and technical documentation for information systems (IS); /liliDesign and maintain online help systems integrated into IS applications, ensuring content is accessible, context-sensitive, and user-friendly; /liliCreate and maintain clear, accessible web-based documentation, including knowledge-base articles, FAQs, and tutorials, ensuring effective version control; /liliDesign, develop, and deliver instructor-led and e-learning training programmes on IS applications and processes, including training materials, practical exercises, and assessments; /liliTranslate business and functional requirements into clear, user-friendly documentation and guidance tailored to non-technical audiences; /liliDevelop screen recordings and video tutorials to demonstrate software features, workflows, and procedures; /liliEdit and produce professional training videos incorporating graphics, audio, subtitles, and captions to enhance clarity, accessibility, and learner engagement; /liliDesign, develop, and maintain interactive e-learning modules and digital learning resources; /liliCollaborate with subject matter experts (SMEs), project managers, developers, and other stakeholders to gather information and ensure the accuracy, completeness, and consistency of all documentation and training materials; /liliEstablish, promote, and enforce documentation standards, style guides, and templates to ensure consistency, quality, and compliance across all materials; /liliManage the documentation lifecycle, including version control, review and approval cycles, translation coordination, publication, distribution, and ongoing maintenance; /liliPlan and deliver engaging training sessions and presentations to large, diverse, and multilingual audiences, adapting delivery methods and materials to meet different learning needs and language requirements. /li /ulh3Requirements /h3ulliMaster's degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience; /liliAt least 10 years of experience in Information Systems training; /liliAt least 5 years of experience in online learning design and development; /liliAt least 5 years of experience in Sharepoint; /liliAt least 5 years of experience in Camtasia; /liliAt least 5 years of experience in Confluence; /liliAt least 5 years of experience in Information Systems' user documentation; /liliAt least 5 years of experience in MS Project; /liliAt least 5 years of experience in MS PowerPoint; /liliExperience with e-learning authoring tools and Learning Management Systems (LMS) (e.g., Articulate 360, Adobe Captivate, Moodle); /liliKnowledge of preparing end-user documentation (manuals, FAQs, quick guides) for IS/ICT solutions; /liliKnowledge of professional authoring and documentation tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Markdown, Confluence); /liliExcellent command of the English language. /li /ul

Training Officer

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Training Officer

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