Senior UX Designer

pAs the UX Designer Researcher within the Portals Platform (PP) product line, you are responsible for bringing the user perspective into the design and evolution of EPIC, traXes and LinX, working across discovery, research, interaction design and validation. /ppThe Portals Platform product line provides our client digital services to external customers and service providers through EPIC and traXes, with the ambition of creating comprehensible and seamless journeys for different energy-market stakeholders in Belgium and Germany. /ppEPIC is our client’s customer-facing portal through which external users access digital services and manage interactions with our client. My work on EPIC covers both individual services and cross-platform experiences, including contact and account management, activities and notifications, onboarding, contractual roles, access and permissions, and overall information architecture and navigation. /ppTraXes is our client’s developer and API platform for accessing digital services and energy data. The platform is evolving towards a single experience combining today’s Open Data and traXes capabilities, bringing public and private data/API journeys together. My role is to define and validate this unified user experience, from service discovery and API documentation to access, authentication and navigation /ppLinX is the internal back-office platform used to support and administer digital products. It is intended for internal users rather than customers. My work therefore also covers the internal side of the customer experience, such as user and company management, authorizations and permissions, internal administration flows, and usage monitoring. Current LinX UX initiatives include the internal user and company pages, permission management, and EPIC usage monitoring. /ph3Tasks /h3ulliLead UX research activities and document it in our Research repository /liliPrepare and animate workshops on functional framing, ideation and co-design with key stakeholders (business, IT, end-users, or even on an ad hoc basis for user tests and focus groups) /liliCollect insights into user needs, pain points, along with feedback throughout the project by implementing appropriate research methods (on-site observations, interviews, user tests, surveys, literature, etc.) /liliAnalyze user behavior and website performance using tools like Matomo and heatmaps /liliCreate personas and experience maps through user research and data /liliDefine the right interaction model and evaluate its success via measurable criteria /liliIdentify business processes and use cases, define and formalize user journeys or make recommendations for improvement to existing journeys /liliCreate wireframes, prototypes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas /liliPresent ideas, concepts and design solutions to various stakeholders /liliCollaborate with the UI Designer to ensure consistency with the design system /liliContribute to team efforts by actively participating in broader UX Chapter activities such as feedback sharing sessions and knowledge sharing /li /ulh3Ideal Profile /h3h3Must Haves /h3ulli7 years experience in design thinking in context of agile projects /lili7 years experience of qualitative and quantitative research methods /lili3 years experience with interaction design and information architecture /liliAbility to create lo-fidelity wireframes, prototypes and user flows in Figma /liliAttention to details and work delivered in high standard /liliProficient in design software (Figma), presentation software (PowerPoint, Miro), Matomo, Heatmaps , etc. /liliAbility to use a design system in Figma is a plus /liliAbility to use the research tool Condens is a big plus /liliFormal qualification (master's degree, certification, etc.) in UX is required /liliPragmatic over dogmatic, doer over thinker /liliPositive attitude and constructive /liliVersatile and flexible /liliAutonomous and resilient /liliCan work with networked teams in an IT managed services environment /liliAnalytical and synthesis skills promoting simple solutions /liliProven ability to facilitate workshops and co-design sessions with large groups of stakeholders /liliStrong verbal communication and presentation skills and natural empathy for the user /liliAble to write processes, documentation and presentations /liliAble to demonstrate Information Technologies is your passion /liliGood level of Dutch and/or French and English is required, German is a plus. /li /ul