Documentation & Training Officer (Information Technology/Software)

h3Documentation Training Officer (Information Technology/Software) /h3pOur client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. /ph3Role Overview /h3pOur client currently has a Documentation Training Officer vacancy for a person fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site. /ppJob type: bContract /b /ppLocation: bBrussels /b /ppWorkplace: bOnsite /b /ppPlease note that we can consider only EU candidates for this position due to security clearance. /ph3Requirements /h3ulliMaster’s degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience; /liliAt least 10 years of experience in Information Systems training; /liliAt least 5 years of experience in online learning design and development; /liliAt least 5 years of experience in Sharepoint; /liliAt least 5 years of experience in Camtasia; /liliAt least 5 years of experience in Confluence; /liliAt least 5 years of experience in Information Systems’ user documentation; /liliAt least 5 years of experience in MS Project; /liliAt least 5 years of experience in MS PowerPoint; /liliExperience with e-learning authoring tools and Learning Management Systems (LMS) (e.g., Articulate 360, Adobe Captivate, Moodle); /liliKnowledge of preparing end-user documentation (manuals, FAQs, quick guides) for IS/ICT solutions; /liliKnowledge of professional authoring and documentation tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Markdown, Confluence); /liliExcellent command of the English language. /li /ulh3Responsibilities /h3ulliDevelop, write, and maintain user manuals and technical documentation for information systems (IS); /liliDesign and maintain online help systems integrated into IS applications, ensuring content is accessible, context-sensitive, and user-friendly; /liliCreate and maintain clear, accessible web-based documentation, including knowledge-base articles, FAQs, and tutorials, ensuring effective version control; /liliDesign, develop, and deliver instructor-led and e-learning training programmes on IS applications and processes, including training materials, practical exercises, and assessments; /liliTranslate business and functional requirements into clear, user-friendly documentation and guidance tailored to non-technical audiences; /liliDevelop screen recordings and video tutorials to demonstrate software features, workflows, and procedures; /liliEdit and produce professional training videos incorporating graphics, audio, subtitles, and captions to enhance clarity, accessibility, and learner engagement; /liliDesign, develop, and maintain interactive e-learning modules and digital learning resources; /liliCollaborate with subject matter experts (SMEs), project managers, developers, and other stakeholders to gather information and ensure the accuracy, completeness, and consistency of all documentation and training materials; /liliEstablish, promote, and enforce documentation standards, style guides, and templates to ensure consistency, quality, and compliance across all materials; /liliManage the documentation lifecycle, including version control, review and approval cycles, translation coordination, publication, distribution, and ongoing maintenance; /liliPlan and deliver engaging training sessions and presentations to large, diverse, and multilingual audiences, adapting delivery methods and materials to meet different learning needs and language requirements. /li /ul