Service Manager Retail

pbBe part of our beating heart. /b Brussels Airport is looking for a Commercial Lead, Travel Retail to define and accelerate the commercial direction of our retail partners. You connect vision with execution and ensure sustainable growth and a distinctive customer experience within the unique ecosystem of our airport. /p /brpbBe part of our beating heart. /b Brussels Airport is looking for a Commercial Lead, Travel Retail to define and accelerate the commercial direction of our retail partners. You connect vision with execution and ensure sustainable growth and a distinctive customer experience within the unique ecosystem of our airport. /p /brh3Your mission /h3 /brpYou develop and implement a powerful commercial vision strategy for travel retail within Brussels Airport, fully aligned with the master plan, product matrix, and our customer promise. You monitor market trends and benchmarks inside and outside the aviation sector and translate insights into concrete growth opportunities. /p /brh3What You Will Do /h3 /brul /brliLead strategic projects: ultimate responsibility for scope, timing, and budget; ensure optimal alignment with other departments and foster cross-organizational collaboration. /li /brliTeam leadership talent development: build a high-performing sales team, coach for top performance, and safeguard performance management and talent development according to BAC processes. Lead governance and facilitate collaboration with internal and external stakeholders. /li /brliKey account performance management: build strategic partnerships with travel retail clients and suppliers, safeguard BAC’s commercial policy vision, actively negotiate, and coach the team toward commercial objectives. /li /brliFinancial contractual management: drive revenue growth and monitor costs (opex/capex). Analyze monthly results, prepare budget forecasts, monitor travel retail segment performance, and follow up on contracts and action plans until proper approval and signature. /li /br /ul /brh3You bring /h3 /brul /brliStrategic analytical

skills:
translate data and market insights into a clear commercial strategy with measurable results. /li /brliLeadership people management: inspire, motivate, and develop talent; create a culture of ownership, collaboration, and continuous improvement. /li /brliCommercial strength negotiation: build sustainable relationships with international partners and suppliers and be results-driven on revenue growth. /li /brliData-driven decision-making: support choices and performance with analyses and KPIs. /li /brliInnovation customer focus: translate (airport) retail trends into innovative concepts and optimal experiences. /li /brliStrong stakeholder management: connect interests from executive level to international retail partners and switch seamlessly between levels. /li /brliOperational excellence: safeguard processes and ensure flawless execution of projects and contracts. /li /brliTechnological affinity: work fluently with modern digital tools and data analysis platforms essential for contemporary sales leadership. /li /br /ul /brh3Why Brussels Airport? /h3 /brpYou will work in a dynamic, international environment where sustainability, diversification, and performance are key
- a place where ambitious people make an impact and shape the future of travel retail together. /p /brh3Ready to make a difference? /h3