Senior User Experience Designer

pOur client is seeking an experienced bSenior UX Designer Researcher /b to join a product-focused digital team responsible for delivering intuitive, user-centred experiences across a portfolio of customer-facing, developer, and internal business platforms. /p pThis role is heavily focused on research, discovery, and validation, ensuring that digital products are shaped by genuine user needs and evidence-based insights. Working closely with stakeholders across business and technology teams, you will lead research initiatives, facilitate workshops, uncover user pain points, and help define seamless experiences across complex digital journeys. /p pThe successful candidate will bring a strong background in qualitative and quantitative research, stakeholder engagement, journey mapping, and interaction design within Agile environments. /p pbThe Role /b /p pAs the Senior UX Researcher, you will be responsible for driving research and discovery activities across multiple digital platforms serving external customers, partners, developers, and internal business users. /p pYou will champion a user-centred approach throughout the product lifecycle, ensuring user insights directly influence product decisions, service improvements, and experience design. /p pbKey Responsibilities /b /p pbUX Research Discovery /b /p ul liLead and execute qualitative and quantitative research programmes across multiple digital products and services. /li liDevelop and maintain a structured repository of research findings, insights, and recommendations. /li liPlan and facilitate discovery workshops, stakeholder sessions, co-design activities, and ideation workshops. /li liConduct user interviews, usability testing, contextual enquiries, surveys, focus groups, and observational research. /li liGather, analyse, and synthesise user feedback, behaviours, pain points, and unmet needs. /li liTranslate research findings into actionable recommendations that influence product direction and business decisions. /li /ul pbUser Experience Service Design /b /p ul liCreate personas, customer journey maps, experience maps, and service blueprints. /li liAnalyse existing user journeys and business processes to identify opportunities for improvement. /li liDefine user flows, task flows, information architecture, and interaction models. /li liSupport the creation and validation of concepts through wireframes, workflows, prototypes, and testing activities. /li liWork collaboratively with design and product teams to ensure solutions remain user-focused and evidence-led. /li liUse analytics and behavioural insight tools to understand user engagement and platform performance. /li liAnalyse customer interaction data to identify trends, friction points, and opportunities for optimisation. /li liEstablish measurable success criteria and evaluate user experience improvements against defined objectives. /li /ul pbStakeholder Management /b /p ul liPresent research insights, recommendations, and design concepts to both technical and non-technical audiences. /li liFacilitate workshops with diverse stakeholder groups across business and technology functions. /li liBuild strong relationships across product, delivery, design, and operational teams. /li liPromote a culture of research-driven decision making and continuous improvement. /li /ul pbRequired Experience /b /p ul liMinimum 7 years' experience working within UX Research in Agile delivery environments. /li liStrong experience applying Design Thinking methodologies to complex digital initiatives. /li liExtensive experience using both qualitative and quantitative research methods. /li liExperience facilitating workshops, stakeholder interviews, user testing sessions, and co-design activities. /li liStrong expertise in journey mapping, persona development, information architecture, and interaction design. /li liAdvanced proficiency with Figma, including wireframing and prototyping. /li liExperience using analytics and behavioural insight tools to support research findings. /li liExcellent communication, presentation, and documentation skills. /li liFormal qualification in UX, HCI, Service Design, Psychology, Human Factors, or a related discipline. /li liProfessional proficiency in French and/or Dutch and English. /li liExperience working with enterprise-scale digital platforms. /li liExperience contributing to or working within established design systems. /li liFamiliarity with research repository and insight management platforms. /li liExperience working on customer portals, developer platforms, SaaS products, or digital self-service journeys. /li liGerman language skills would be advantageous. /li /ul pbPersonal Profile /b /p pThe ideal candidate will be: /p ul liPragmatic and outcome-focused. /li liNaturally curious and research-driven. /li liA confident workshop facilitator and stakeholder manager. /li liAnalytical, with the ability to translate complexity into simple user-centred solutions. /li liHighly collab