Field Deployment Engineer, Northern Europe Belgium-Remote Belgium-Remote

pAt Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.br/Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. /p ul libReporting to: /b Manager, Regional Support Technical Account Management /li libTravel expectations: /bup to ~40% (variably in-country and across Benelux, Nordics, and Baltics) /li libLocation: /b working remotely unless you are travelling to customer sites /li /ul h3Your Impact /h3 pAs the Deployment Engineer, you will be tasked with driving customer success and technical adoption of Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution. /p h3Your Day to Day /h3 ul liBecome the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments. /li liServe as a technical liaison between Axon, the customer, and any strategic delivery partners. /li liFollow-up on all requests submitted from customers. /li liWork with the sales team to support existing customers. /li liManage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption. /li liTravel may be required, up to 40%, nationally and internationally. /li liCoordinate and schedule regular calls with existing customers. /li liFocus on customer loyalty /li liProactively look out for customers' business, suggesting new and innovative ways to keep them succeeding with Axon products /li liFacilitate integration with existing customer platforms. /li liInstallation and commissioning /li /ul h3What You’ll Bring /h3 ul liFluent Dutch and English written and verbal communication skills is essential. /li liTactically focused on managing customer success adoption. /li liMission driven mentality, highly motivated, with a drive to execute on tasks. /li liStrong technical foundation including working knowledge of: ul liEnterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting. /li liSaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration. /li liWindows environments, Active Directory / Entra ID, and enterprise endpoint management concepts. /li liIntegration patterns, system interoperability, and enterprise application ecosystems. /li liTechnical troubleshooting across software, networking, configuration, and infrastructure domains. /li /ul /li liThe ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas. /li liThe ability to work with all levels in an organization effectively and build strong partnerships. /li liStrong computer skills
- proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.). /li /ul pDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. /p pStudies have shown that women and people of color are less likely to apply to jobs unless they check every box in the

job description
. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. /p pThe above

job description
is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The

job description
may change or be supplemented at any time in accordance with business needs and conditions. /p pSome roles may also require legal eligibility to work in a firearms environment. /p pAxon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. /p pWe are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.