Fullstack Software Engineer

pbHealth can’t wait /b. /p pNot for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. /p pAlan exists to end the wait. /p pHealth is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. /p pSo we are building the bnew standard in prevention insurance. /b Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. /p pWe are on an incredible journey to build a bglobal leading company, with a /bbunique culture /b. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. /p pPrevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. /p h3Who we are /h3 h3You. Better. With Alan. /h3 pAlan's vision is to make prevention the new norm of care for all. bOur mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost center into their most valuable investment. /b /p pWe're building a bvertically integrated health partner /b that seamlessly unites insurance and smart healthcare delivery into one system. /p pBy connecting all aspects of care
- private, public, and direct to consumer
- bwe create the most member-centric healthcare experience. /b Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives. /p pWe partner with b35K+ companies /b of all sizes, serving more than b1M+ members /b, and have reached b770M+ /b in ARR. /p pOur team of b700 people /b (still growing) operates across bFrance, Spain, Belgium, and Canada. /b /p h3What You'll Build And Who You'll Work With /h3 pYou would join the product team that builds the AI agents answering our 1M+ members' questions about their health insurance
- reimbursements, coverage, claims, account changes and more
- instantly and without waiting for a human. /p pOur AI agents already fully resolve more than 50% of members' questions. Your mission is to push that number further, increase the quality of answers and the trust members place in them, and make our agents work with the other AI agents at Alan, such as Mo our health companion. /p h3Concretely, You Will /h3 ul liDesign and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf
- building the tools, retrieval and context pipelines that give them the right information at the right moment /li liMake our agents interoperate with other AI agents across Alan, such as Mo: handing off conversations, sharing context and calling each other's capabilities, so members get one seamless experience /li liBring automated resolution to new channels, starting with AI phone support: real-time voice conversations with the same quality bar as written ones /li liOwn evaluation: build datasets, automated evals and quality monitoring so we know an agent is right before members see it /li liMeasure and improve resolution rate, answer quality and member satisfaction in production, iterating fast on prompts, models and architecture /li liWork hand in hand with care experts and product to identify the next topics the AI can fully resolve /li /ul h3Why this role is special /h3 ul libDirect Impact: /b Every point of automated resolution means members get help instantly, when they need it the most
- and directly drives Alan's scaling, growth and profitability. /li libApplied AI at scale: /b You won't build demos. You'll ship AI agents that handle hundreds of thousands of real conversations per month in a regulated, high-stakes domain, where accuracy truly matters. /li libFrontier problems: /b Agentic workflows, tool use, evaluation, safety and guardrails, cost and latency trade-offs
- you'll tackle the hardest open questions in production LLM systems. /li libOwnership Growth: /b Influence product direction, mentor other engineers, and lead technical initiatives that shape the future of healthcare access. /li /ul h3What we're looking for /h3 h3Technical

Requirements:
/h3 ul li5+ years building scalable software systems /li liStrong backend experience (Python is a plus) /li liHands-on experience building products with LLMs (agents, tool calling, RAG, prompt engineering, evaluation)
- ideally shipped to production /li liAn evaluation mindset: you know how to measure whether an AI system is actually good, and how to make it better /li /ul h3What we value: /h3 ul liYou love turning complex problems into elegant solutions /li