Strategic ITSM

h3Company Description /h3pAre you ready to shape the future technological landscape in Europe?brWe are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: /ph3Job Description /h3pAre you ready for a sneak-peek in the day of astrongITSM Configuration Manager /strongin Netcompany? /ppstrongAs an ITSM Configuration Manager, you will: /strong /pulliDrive the development, adoption, and standardization of Configuration Management best practices across ITSM processes. /liliContribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services. /liliEnsure the Configuration Management process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards. /liliFacilitate advisory and tactical boards, engaging stakeholders to ensure process governance and alignment. /liliOversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimization. /liliEstablish clear roles and accountability for Configuration Process Owners, CI Owners, and Controllers. /liliDefine, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement. /liliMaintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability. /li /ulh3Qualifications /h3pstrongWhat would make you a fit for the role: /strong /pulliUniversity degree in Computer Science, Information Technology, or a related field. /liliMinimum of 4 years of relevant experience in IT service management, preferably in multi-tower and multi-site environments. /liliStrong understanding of IT service management best practices and standards (e.g., ITIL, IT4IT). /liliProven experience in delivering CMDB and ITSM processes across complex environments. /liliCompetencyin various planning and process improvement methodologies; strong analytical skills with the ability to interpret data and statistics for forecasting and decision-making. /liliExcellent verbal and written communication skills; ability to deliver presentations clearly and effectively. Command of English is required; French is a strong plus. /liliRelevant certifications in at least one of the following areas:ulliITIL 4 Managing Professional /liliITIL v3 Intermediate / Expert / MALC /liliIT4IT /liliUML, BPMN 2.0 (Business Process Modelling) /liliOMG Certified Expert in BPM (OCEB) /li /ul /li /ulh3Additional Information /h3pstrongBeing a part of the Netcompany team, you will be provided with: /strong /pulliOpportunity to work in a modern environment. /liliCompetitive compensation benefits package /liliMobility budget or commuting allowance (if applicable) /liliWell-being activities (on premises) /liliContinuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) /liliPersonalized development plan for targeted career growth /li /ulpIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be /ppBy joining NetcompanystrongBelgium /strong, you will be an integral part of a distinguished team ofstrong600+ /strongtech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth. /ppstrong#LI-PG1 /strong /ppPlease upload your strongCV in English /strong via the Apply button. All applications will be treated as strictly confidential. /ppWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. /p