IT Retail Support

ph3Who we are: /h3 pSamsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. /p h3About Us /h3 h3Who we are: /h3 pSamsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. /p h3Job Description /h3 h3The ideal candidate will: /h3 ul liWork closely with store personnel, retail management and business stakeholders to support retail operations across Europe. /li liAct as the first point of contact for retail technology incidents, service requests and operational issues. /li liCoordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities. /li liSupport retail applications including POS, omnichannel, CRM, order management and payment solutions. /li liMonitor retail systems and interfaces, proactively identifying issues before they impact stores. /li liWork closely with internal IT teams and external partners to ensure operational continuity. /li liCoordinate and execute testing. /li liDeployment activities for new releases, enhancements and projects. /li liAnalyze recurring incidents and recommend structural improvements. /li liMaintain clear operational documentation, knowledge articles and support procedures. /li liSupport business users during peak trading periods and major rollout activities. /li liContribute to the continuous improvement of retail processes, user experience and operational efficiency. /li /ul h3Applicants Should Ideally /h3 ul liHave a background in IT, Retail Technology, Business Systems or a related field. /li liHave strong interest in retail operations and store technology. /li liBe familiar with POS systems, omnichannel processes and retail business operations. /li liHave knowledge of MS SQL Server/Oracle database, APIs, integrations, scripting (PowerShell, Python) is a plus. /li liHave experience with monitoring, logging and support tooling. /li liBe able to communicate effectively with both technical and non-technical stakeholders. /li liBe highly customer and service oriented. /li liBe proactive, organized and capable of managing multiple priorities. /li liBe willing to occasionally support store activities outside normal business hours. /li liBe fluent in English; additional European languages are a plus. /li /ul h3Our offer /h3 ul liA unique opportunity to work within an international company with a strong brand image, major player and world leader in its category. /li liAn employer with strong values, a clear vision to grow and innovate, and where sustainability is a key element of its journey. /li liWorking on a European level in a dynamic team and have an attractive salary package with various additional benefits. /li /ul h3About The Team /h3 h3Why you'll love working here: /h3 ul liOur employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. /li liVibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day. /li liSocially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. /li /ul h3What We Value /h3 pAt Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the peo