VIP IT Support Specialist

h3Company Description /h3 pAre you ready to shape the future technological landscape in Europe? /p pWe are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: /p h3Job Description /h3 pSo, what are the main duties of an bVIP IT Support Specialist /b in Netcompany ? /p h3As a VIP IT Support Specialist You Will /h3 ul liAnalyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate /li liDo first and second-line on-site support /li liRecord track incident, problem and request information /li liParticipate in reconfiguration/installation of PC environment /li liDocument operational support procedures and draft technical content for knowledge database /li liParticipate in testing and administration of applications /li liLiaise with system administration and database administration for execution of administration tasks /li /ul h3What would make you a fit for the role: /h3 ul liMinimum of 4 years of relevant professional experience in VIP IT Support /li liFluent in both English and French both written and oral /li liHighly autonomous and broadly IT skilled with problem solving, analysis and technical skills /li liVery good skills in all of the MS office applications and Windows 11 /li liVery good skills with end user computers and Windows computers /li liExperience with support for desktops, laptops, smartphones, and tablets as well as video conferecing. /li liGood understanding of the main mobile devices platforms and core mobile applications /li liExcellent communication and presentation skills and ability to work in a high-demanding environment (formal dress code requested) /li liITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract) /li liKnowledge of AI tools and technologies is nice to have. /li /ul h3Additional Information /h3 h3Being a part of the Netcompany team, you will be provided with: /h3 ul liThe opportunity to work in a modern environment. /li liA competitive compensation benefits package /li liHospitalization plan /li liMeal and commuting allowance /li liMobility budget or commuting allowance (if applicable) /li liWell-being activities (on premises) /li liContinuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) /li liA personalized development plan for targeted career growth /li /ul pIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be /p pBy joining Netcompany bBelgium /b, you will be an integral part of a distinguished team of b600+ /b tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth. /p pWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. /p